Customer Support Specialist

JOB OVERVIEW

Lisse USA is an American company, specializing in a wide array of products from awesome toys to innovative mini coolers. Business is better than ever and we are expanding beyond the US. We are looking for a Customer Support Specialist to join the team from oversees.

This is a remote position, but you MUST be located in Manila.

Responsibilities:
You will be responsible for handling complaints via phone and email ultimately providing appropriate solutions. You will also be expected to keep record of customers interaction, transaction and complaints.
Requirements:
• 1 - 2 years of customer support experience
• Strong written and verbal communication skills with acute attention to detail
• Excellent prioritization skills when balancing internal and external demands
• Comfort in handling challenging situations over the phone
• Experience using ZenDesk
• Reliable internet connection
• Available to work 9:00am to 6:00pm Eastern Standard Time
As Customer Support Specialist, you will...

• Resolve inquiries from and provide support to customers via text, live chat, email, and phone via Zendesk.
• Understand customer pain points, and communicate their concerns internally to influence product improvements.
• Meticulously tend to data entry.
• Build and maintain useful documentation for our customers