EXECUTIVE HOUSEKEEPER

Key areas of responsibility:
1. Administration
2. Quality Assurance
3. Human Resources
4. Expense Control
5. Emergency Response
6. Others
7. General Duties

Administration
1. Regular staff briefing: Conducts daily staff briefings, highlighting the following:
? Occupancy forecast
? VIP/Group arrivals
? Staffing
? Complaints (based on Duty Manager’s log)
? Business for the day
? Staff productivity (guestrooms cleaned per service associate)
? Public area condition
2. Profit & Loss
? prepare monthly forecast for the housekeeping department and coordinates with Laundry for the monthly forecast for laundry.
? With forecasted business volume and approved budget as basis, projects manning requirements to ensure maximum productivity.
? Attend P&L reviews and prepares rationale for variances in labor cost, printing and cleaning supplies, uniform/linen costs, stationery, cost per occupied room, etc.
3. Rooms Division meeting - Attends and reports all relevant activities of the department
4. Lost & Found - Oversees/administers Lost & Found procedures, ensuring that implementation levels adhere to established guidelines.
5. Annual Budget
? Prepares details of guestroom and cleaning supplies and equipment, uniforms, linen and flowers for the covered year.
? Provides labor needs details to Human Resources Department or Finance for incorporation in the labor cost budget.
6. Capital Expenditures (CAPEX) – prepares CAPEX list with rationale, for approval.
7. Regular Reports
? Prepare and submit the following reports to the Rooms Division Manager and/or EAM on a regular basis:
- Linen Inventory – quarterly
- Amenity Inventory – every other month
8. Planning – plan for additional amenities, extra beds and other equipment / supplies as called or by the volume of business.

Quality Assurance
1. Carries out quality control activities and maintains/upgrades standards by:
? Conducting quality inspections of public areas.
? Conducting quality inspections of guestrooms by spot check.
? Together with Human Resources Department and linen/laundry personnel, conducting quality inspection of all linen and uniform by randomly checking all items once in a quarter.
? Conducting quality inspection of the heart-of-the-house areas on a random basis.

Human Resources
1. Staff Selection and Placement:
? Conducts selection interviews.
? Coordinates with the HR Division on the process and guidelines.
? Recommends candidates for vacancies to the Director of HR and EAM based on interviews conducted.
2. Training
? Ensures that training objectives and activities are aligned with operational objectives.
? Discuss training priorities with section heads, drafts / reviews training schedules for the month and authorizes activities.
? Coordinates directly or via Training Manager in all matters pertaining to staff training and development.
? Personally conducts/facilitates training activities in accordance with established targets.
3. Succession Plan
? Executive housekeeper to ensure the successful implementation of the program in the department.
? Coordinates with the HR Division / Director of Human Resources in identifying of potential candidates.
? Recommends appropriate developmental programs.
4. Staff Productivity
? Implements appropriate scheduling and duty roster management to ensure staff on duty at any given time corresponds with expected business volume.
? Proactively looks for ways to maximize the department’s output without compromising standards.
5. Performance Appraisal
? Set performance targets for all staff at the start of the performance period.
? Monitors staff performance, ensures documentation of both positive and negative performance indicators in preparation for the formal performance review.
? Gives regular feedback to the supervised staff on performance issues (both for the group as well as for the individual).
? Conducts appraisal sessions for supervised staff and formally documents performance for the period using official forms, following authorized procedures and observing set timelines as disseminated by the HR Division.
6. Staff Discipline
? Executive housekeeper should ensure that the staff adhere to the rules and regulations of the Hotel by:
- Facilitating regular re-orientation for the staff on rules and regulations,
- Immediately communicating/updating staff on new rules/standards,
- Continuously monitoring implementation of rules/standards
? Effecting coaching/counseling and, if necessary, disciplinary procedures when rules/standards are violated.

Expense Control
1. Establishes procedures for controlling expenses and ensures that these are consistently implemented in all housekeeping sections.
2. Reviews monthly consumption of chemicals/supplies and other items incidental to operations.
3. Reviews linen par stocking every quarter and makes recommendations (for the approval of the RDM, EAM and GM).
4. Reviews budget for flowers, chemicals and supplies vis-à-vis (against) actual consumption, rationalizes and makes appropriate recommendations.

Emergency Response
1. Possess full knowledge of emergency procedures.
2. Provides assistance to the Hotel Emergency Action Team (HEAT) during emergencies (drill or actual) by strictly adhering to the specified procedures.
3. Executive Housekeeper will ensure that all supervised staff has full knowledge of the emergency procedures and role of the section/department in handling such type of emergency.
4. Attends scheduled employee training and periodic reviews on department responsibilities in case of emergencies and ensures supervised staff gives full attention as well.

Others
1. Lost and Found
? Executive housekeeper ensures that all staff are aware of the Lost & Found procedures, at all times.
? Ensures that all staff strictly follow required procedures at all times.
? Ensures that all staff informs the Duty Manager and/or Security if valuables are left in the open.
2. Guest Complaints
? Executive housekeeper to ensure that all staff are aware of guidelines governing complaints handling.
? Encourages staff to make decisions at customer contact, and ensures staff is aware of the responsibility and established authority limits at all times.

Employee Management
1. Create and encourage a high level of morale among your staff in the department.
2. Ensure that Employees report for duty punctually, wearing correct uniform, footwear and name badge at all times.
3. Ensure that all areas of responsibility are properly staffed, supervised and operating smoothly taking into account public holidays, days off, etc in accordance with Management guidelines and the business trend to achieve high productivity and maximum output..
4. Conduct training courses for new employees and regular refresher courses for existing employees.
5. Building an efficient team of employees, taking an active interest in their welfare, safety, training and career development.
6. Supervise employees within the Department ensuring that correct standards of services and method are maintained as laid out in the department’s manual.
7. Supervise the orientation of new employees ensuring that they fully understand their job description and policies and procedures of the Hotel as laid out in the Staff Handbook.
8. Ensure the employees have a complete understanding of and adhere to the Hotel’s policies and procedures.


General
1. Care of Equipment
? Oversees and ensures proper maintenance of equipment in the area of assignment.
? Oversees and ensures timely reporting of malfunction or maintenance deficiencies to appropriate area.
2. Communication
? Attends briefings and meetings, as required.
? Maintains good relationships with colleagues and contributes to team spirit.
? Cooperates and coordinates with colleagues whenever necessary.
3. Training & Employee Activities
? Attends scheduled training Activities
4. Grooming & Hygiene
? Executive Housekeeper adheres to specified hygiene and personal appearance standards of the Hotel.
5. Lead by example by practicing punctuality (avoid unnecessary absences and sick leave), be neatly attired & wear name badge at all times.
6. Advise your Department Head and/or General Manager’s Office before leaving the property.
7. Remember your role as a Manager is to get the job done through others, we give the training and the skills necessary to do this work.
8. Perform duties common, as a Supervisor and always be prepared to step into any area requiring assistance.
9. We encourage you to attend all training programs held in-house or external.
10. Be aware of the work schedule, to be punctual and giving adequate notice if, serious circumstances prevents attendance.
11. Lead by example, be aware of house rules, obey them, assist in enforcing them, and encourage subordinates to do the same.
12. To have a complete understanding of and adhere to the Hotel’s staff handbook and the regulations contained therein.
13. To have a complete understanding of and adhere to the Resort’s policy relating to fire, health and hygiene, cyclone and safety procedures.
14. Report any health or safety hazard as soon as you become aware of it.
15. Undertake any other reasonable duty assigned by your Department Head and/or General Manager and/or his appointed Assistant.
16. Respond to changes and trends as indicated by the Industry and Company/Resort.
17. Conduct yourself in a professional and courteous manner towards your work colleagues to maintain good working relations.
18. Conduct yourself in the proper manner befitting the image of Warwick International when in the Hotel and when representing the Hotel in sports and other functions outside the confines of the Hotel.