Customer Service Manager Needed (Full Time - Graveyard Shift - Pay & Bonus + 13th Month)

LOOKING FOR AN EXPERIENCED SERVICE SUPERVISOR FOR EXPANDED DIVISION


We are looking for an experienced Customer Service Supervisor to provide excellent customer service for our expanding company. Our company has been successful growing since 2001 and we are expanding again. Do you want to choose and be accountable for your own team? Don’t miss this opportunity.

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JOB OVERVIEW
We have been outsourcing our staffing needs in the Philippines for two years now. We have decided to expand the Philippines staff with a whole new division. This is an opportunity to get in on the ground floor of this new division and reap the rewards of this growth.

Responsibilities

Assist in choosing customer service agents in the Philippines. Be accountable for their performance.

Obtain and analyze data from US service personnel for all states

Maintain inter-department relations with service personnel in the USA and staff in the Philippines

Develop and assure the application of service procedures, policies, and standards for both the Philippines and the USA

Review vendor relations and script it for incoming call center use

Nurture a Philippines personnel environment where your staff can excel through encouragement, training and empowerment

Follow problems through to resolution by monitoring and supervising day to day operations.

Manage staff schedule in the Philippines

Regularly produce customer reporting based on operational performance

Manage a busy incoming call queue

Able to communicate with all levels of employees from entry-level to the owner.




Requirements / Qualifications
4 years experience minimum dealing with USA

Minimum 1-2 years Proven working experience as a supervisor and team leader.

Experience in providing customer service phone, email, and chat support

Excellent knowledge of LEAN management or Continuous Improvement methods and techniques

Excellent Americanized English; written, and verbal communication with little to no accent

Achieve respectful, calm and efficient problem resolution to internal and external situations

Working knowledge of customer service software, databases, and tools

Ability to think strategically, to lead and advanced multi-tasking skills

Strong leadership skills

Eager to help others

Be a team player

Able to work the graveyard shift
Experience exhibiting the ability to jump from creative needs to marketing needs, to analytical needs, as needed for upper management or Company President

Display in-depth knowledge and understanding of social media platforms, their respective participants (Facebook, Twitter, Instagram, YouTube, Pinterest, etc.) and how each platform can be deployed in different scenarios.

Display great ability to identify potential negative or crisis situations and apply conflict resolution principles to mitigate issues.


To Apply For This Position

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