ADMINISTRATIVE SUPPORT, REAL ESTATE PROSPECTING, PHONE SALES AND CUSTOMER SERVICE.

OK guys and girls!! So, the following is the description of what you're expected to be and do for this job, haha... It's very descriptive because we want you to know what's expected from you from the get go. Is that a good thing? I hope so... Not a lot of people probably take the time to be this descriptive, but, if you really want to work for us, if you pass this test, then, you may have a job for a VERY LONG TIME!!! Is that a good thing? I hope so, haha...

OK, go ahead and give it a try. Don't be scared, just follow the instructions and have fun with it...

Hope to talk to you soon, OK?

This job description is also the application process. Please read complete job description before applying. Mass e-mails or a request for an interview does not constitute the job application. You must have experience in ADMINISTRATIVE SUPPORT, REAL ESTATE PROSPECTING, PHONE SALES AND CUSTOMER SERVICE.

You will ONLY be considered if you follow the instructions in the job application. Please, please, please follow the instructions. You know why? 'Cause, if you don't, you disqualify yourself on the spot. If you follow the instructions, it tells us that you really want the job. If not, then that tells us, I don't want this opportunity, I'm just shooting in the dark. It shows us you're not serious about this opportunity. Does it make sense??

If you request an interview, please be prepared for the following conversation topics:

1. KNOW and UNDERSTAND what job you're applying for
2. KNOW and UNDERSTAND the job description
3. KNOW and UNDERSTAND the company
4. SHOW samples of work done before and history of what you can do

Please keep track of this job posting. If you're contacted for an interview, please don't ask for the job description during the interview... It's very annoying... Now, you know one thing that annoys us, so don't do it, haha...

Looking for individuals who:

1. Are reliable, dependable and truthful
2. Have a history of being RESULTS ORIENTED
3. Possess superior skills communicating in English, both verbally and in writing, providing customer service and performing real estate support tasks to work for a real estate start-up company with great business and marketing plans.
4. Have adequate working space and privacy to provide professional service to our clients without interruptions and background noise

You'll have a great chance to become part of our team if you possess the traits mentioned above, in that order. If you can prove that you're reliable, dependable, consistent and results oriented, then, please apply.

Dependable means that the person shows up to work and works the shift that the person has committed to work, that the person does what the person says that he/she will do, that the person is available when the person is needed during work hours.

Please be very accurate about your qualifications, education, experience, computer condition and internet connection, because it’ll come up as you start working.

Must be courteous, pleasant, reliable and have superior both written and verbal English skills to communicate with our clients and associates.

Have superior organizational skills to organize tasks and priorities. Real Estate requires that documentation and communication be dealt with utmost accuracy and timeliness due to imminent liabilities. Communicating with people in a timely manner helps maintain superior customer service and nurture happy relationships with customers and associates.

Organize time and priorities.

MUST have a functional and reliable computer to perform the work properly and without interruption, with the ability to run software both offline and online.

Internet connection must be stable and support decent speeds to run online and offline software. Candidate must have internet set up with the minimum speed ready to go when starting work. Must have a way to communicate with the rest of the team in case of black outs, brown outs or internet interruption, by using a smart phone or USB internet stick with a laptop or tablet.

The following are samples of tools we use: Skype, join.me, Realty Juggler, Google apps, YouTube, TeamViewer, logmein, Jing, Nitro pdf, Dropbox, Google drive, Docusign, dotlloop. Even though training will be provided, candidate must understand what those applications are and do before starting the job.

Great part of the training will be provided through YouTube and other training videos. Person will be provided with a login to access and must be able to play the videos on his/her computer. Training will also be provided one on one. Person must have the ability to go through this process at ease and be patient with self and other team members.

Applicants should have experience working in the BPO industry. Must provide references. Must be willing to work with a fast-paced start-up company, work hard, contribute, be part of a team, willing to learn and have a positive and uplifting attitude.

Person must be instrumental in helping carry the load of work and be proactive at helping to keep things moving and not allow things fall through the cracks. The attitude must be of becoming an asset to the team and the company.

Must have a history of being punctual, honest, consistent, dependable, available to work according to agreed schedule and being confident in getting results.

This is a graveyard shift position. Person must be disciplined in sleeping enough before the shift. This position requires attention to detail and it's important that the individual is completely alert, functional and available for the duration of the shift.

This is a full time position. Must be very interested in the real estate industry, customer service and support as well as sales. It's not a part-time or temporary job.

Hours of operation: 9 AM - 6 PM Utah US time or MST (11 PM - 8 AM Philippines time), Monday - Friday (Tuesday-Saturday Philippines time). Please keep in mind that when US time changes one hour ahead or one hour back every six months, shift start time will fluctuate between 11 PM and 12 midnight Philippine's time every six months. Right now, shift starts at 11:00 PM Philippines time, as of 5.20.15.

JOB RESPONSIBILITIES

CUSTOMER RELATIONS & SUPPORT

- Provide customer support to potential customers (leads) coming from text messages, phone calls, e-mails, website, social media and other sources
- Help potential clients convert into actual clients - MUST HAVE EXPERIENCE WITH REAL ESTATE PROSPECTING, SALES AND CUSTOMER SERVICE
- Manage customer database: enter accurate information for each client, set up drip e-mail campaigns, keep accurate notes of interactions with clients and real estate transactions
- Follow up with leads as soon as they contact us through phone, text, e-mail or other ways
- Provide customers required information: lists of homes, marketing analysis for their homes, etc.
- Keep realtor informed of progress with clients and updates
- Perform Comparative Marketing Analysis (CMAs - training will be provided)
- Maintain flow of communication with each customer on a regular basis (every certain number of days, depending on each client) and does not allow potential lead fall through the cracks

SUMMARY OF REQUIREMENTS

- Superior spoken and written English skills (MUST)
- Experience with REAL ESTATE PROSPECTING, CUSTOMER SERVICE AND SALES
- Experience with BPO industry
- Experience as a real estate assistant
- Organized
- Motivated
- Detailed oriented (MUST)
- High-Speed internet (no wifi/usb connection)
- Good headset piece for calling
- PC running at least Dual Core and 2GB RAM
- Quiet place to work (manage external noises that you identify and are familiar with)
- Ability to manage time and tasks throughout the day
- Ability to provide excellent customer service with a sense of patience and making it a pleasant experience to clients, associates and everyone the person interacts with
- Ability to work well under pressure
- Strong interest in real estate and customer service
- Responsible and takes responsibility for the work assigned
- Punctual
- Proactive
- Teachable
- Team player
- Willing to think out of the box to find solutions to problems, within the law, of course, haha...
- Adaptable to working with all sorts of personalities (clients, other agents, customers)
- Excellent at using computers and willing to learn to use different sorts of software
- Willing to attend training classes to enhance skills and knowledge of the business and other types of training
- Ambitious and wanting to grow with the company

APPLICATION PROCESS:

- Read the job description thoroughly
- Become acquainted with our company
- Record on mp3 or another format and explain:
- What you do to keep customers happy
- What are your goals in life in regards to your life and career?
- How comfortable you are at using computers, internet, different types of software, including online software
- How motivated, proactive and willing to grow with a company you are
- What you like about this job opportunity
- What makes you a good candidate for this position
- Your experience as a person who has performed prospecting, phone sales and customer service
- What your verbal and writing English skills are (attach a one page letter about yourself)
- What your history is about working a graveyard shift and your dependability in showing up to work on a daily basis (how long you've worked a graveyard shift, how many times you missed work? Reasons for missing work.)
- What your experience is in working as a virtual assistant
- What it means to you to:
- Be detailed oriented
- Be proactive
- Understand instructions well and follow instructions well
- Follow up with clients
- Monitor communication (e-mail, text, voice mail, phone calls) during the duration of your shift and what you normally do with that communication
- Set priorities
- What attributes you have that make you a team player
- What attributes describe you as a team player and as someone who takes ownership and responsibility of what's been assigned to you
- What your job history is
- What your hobbies and passions are
- What means of communication you use to keep in touch with the rest of the team during work hours
- How accessible you are during work hours
- What your setup is for performing the work, i.e. location, equipment you have, equipment and internet reliability, headset
- Work environment, potential external noise and other circumstances that may distract customers when talking to them on the phone or while you're working
- How you handle the following circumstances:
- Your equipment fails
- Your internet connection doesn't work
- You get sick
- Someone in your family gets sick
- You get stuck on something and don't know what to do
- There's nothing to do
- Miscommunication with other team members or clients
- Unpredictable problems that arise
- You're unhappy about something
- Do you have a smart phone with access to e-mail, skype and/or whatsapp or something similar? (This is in case of an emergency when your internet dies, for example, so that you can communicate with us and keep us in the loop until your internet or power outage is restored)
- Provide résumé and expected compensation
- List of at least 3 references of people you have worked for and 3 references of people from co-workers, friends and family
- Provide Skype ID. Individuals who don't provide their Skype ID will not be contacted.

Salary is negotiable, includes bonus compensations and depends on experience.

E-mail: carlos@expertsre.com
www.ExpertsRealEstate.com