Customer Service Specialist – Davao Based

What the role looks like:
You are the first contact point within Empire Flippers that customers and potential customers will likely hear from when they interact with us. You’ll be primarily responding to customers in English via our Zendesk ticketing system and you’ll be responsible for ensuring that each customer receives the appropriate response based on the query type. When a customer is attempting to contact someone else within the business, you’ll be responsible for directing these tickets appropriately and notifying the person via our messaging tool (Slack).

Primary Responsibilities:
• Managing all new tickets that come in to Zendesk.
• Responding to messages as per the relevant process via Zendesk.
• Ensuring that any messages intended for other team members are passed to them via Slack.
• Ensuring that all Slack messages for Customer Service are dealt with correctly and according to process.
• Following up with unresponsive customers.
• Sending weekly customer activity updates for your assigned listings.
• Completing monthly listing price updates for assigned listings.
• Keep assigned processes up-to-date and accurate.

Core Competency:
• Excellent written English and reading comprehension.
• Ability to closely follow processes.
• Good understanding of Excel.
• Ask questions whenever unsure about how to proceed.
• Knowledge of Zendesk and Slack is a bonus.

Requirements:
• You must live in Davao
• Excellent written English and reading comprehension.

How Do I Apply?
1. Please record a quick video of yourself answering the below questions and upload to Youtube*:
o Introduce yourself
o Why do you think you would be a good fit for the role?
o What Customer Service experience do you have?
o What Excel experience do you have?

*YouTube Video Requirements: We will only accept submissions that include a YouTube URL. Please leave the video “unlisted” in preferences and share the link with us. The quality of the video doesn’t matter, and there are no bonus points for editing. We just want (up to) three minutes of you explaining and answering the above questions:

2. 2 - Once you've recorded your video and have the Youtube URL, please complete this form - ----------

Don't worry, it's only short. At the end of the form, you'll be asked to enter the URL for your Youtube video.

That’s it! We look forward to receiving your application!