Guest Experience Representative - Customer Service & Phone Support - REAL ESTATE Airbnb Rentals

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Full Time

SALARY

$480-$620

HOURS PER WEEK

TBD

DATE POSTED

Jan 14, 2020

JOB OVERVIEW

Welcome to NamaStay!

Job Title: Guest Service Representative
Type of Position: Full Time
Working Time Zone: Monday to Friday 6:00 am-3:00 pm Pacific (some flex)
Location: Work from home with Hubstaff Tracking

We are a short-term rental Airbnb management company. We manage rental units throughout the continental United States and pride ourselves on delivering exceptional customer service for our guest experience. As a customer service agent, you will be responsible for the following:

Assist guests through messaging and phone conversations in a professional manner.
Maintain knowledge of most answers to guest Upgrade to see actual infovelop thorough knowledge of all unit locations, unit rates, and amenities.
Knowledge of standards for guest units.
Closely adheres to company guidelines.
Must adhere to all work rules, procedures and policies established by the company.
Must be able to handle incoming guest calls.

EXPERIENCE AND SKILLS:
Prior experience in HOSPITALITY RESERVATIONS (Airbnb, Expedia, Priceline, Trip Advisor, Hilton, hotels, others) or customer service and support highly PREFERRED.
Empathetic and customer centric personality and excellent written and oral English communication skills
High level of computer literacy and able to quickly learn and master new communication and management systems
An unrelenting focus on quality and attention to detail
Excellent organization, time-management and problem-solving skills
Motivated and sees opportunities to improve processes
High energy and always ready to do everything you can to make sure our guests have a great stay

Requirements:
Reliable high speed internet connection
Computer headset w mic
Reliable and up to date personal computer

If you are interested in applying for this position, please complete the questions below to help us get a better understanding of your skill set and qualifications. When you have completed the questions, please attach it to your message to me along with your resume.

How many hours per week are you available to work currently?
What is your hourly rate?
Would you be able to be flexible in your daily hours if needed, including weekends and emergency coverage?
Do you have back up power and internet source?
Tell me about your communication skills.
What do you love most about assisting customers?
How you handle upset customers and calm them down (both in writing and on the phone)?
What would you do if you lose electric and/or internet connection during your shift?
What are the top 3 reasons I should hire you?

ABOUT THE EMPLOYER

Contact Person: Haley Wheelon

Member since: September 25, 2018

Total Job Posts: 0

SHARE THIS POST
facebook linkedin