Customer Service Specialist/Social Media Manager

We are looking for a rockstar. Is she you? Our rockstar will have a dual position with our company, managing both Customer Service and Social Media Marketing.

This is a full-time position with the potential to be salaried. Telecommute/remote with regular meetings over phone/Skype and potential for occasional on-site/travel opportunities.

You track your own hours and create your own schedule, so you must be consistent, reliable and proactive. Please submit your resume/CV, brief cover letter and photo (we like to "read" your energy this way before interviewing).

The right candidate will be contacted for an interview via Skype.

Customer Service Rep
Must be:
Responsible, kind, patient, acutely detail-oriented, master communicator, able to commit to a quick response time, tech-savvy. Ideally, you have struggled with emotional eating in the past.

Duties:
- Become familiar with our programs, backend systems, "voice" and current students
- Compile previous customer service responses into a streamlined FAQ that can then be used for future inquiries
- Assist students with technical issues (passwords, login issues, download issues, accessing/locating content and classes, etc.)
- Provide encouragement, guidance and emotional support to students who are struggling
- Respond to new customer/website inquiries
- Assist with private session scheduling/rescheduling
- "Own" student updates and communications
- Work closely with the Media & Marketing Manager and Technology Manager to troubleshoot sales & system issues

Social Media Marketing Manager
Must be:
Familiar with social media marketing, grammatically impeccable, good writer, fun, creative, willing to suggest and devise new SM initiatives

Duties:
- Write and schedule regular Facebook posts using our brand voice
- Manage Facebook page and groups, members and comments
- Create and manage Facebook ad campaign (with input/direction from Britt and Media & Marketing Mgr)
- Create and manage Google AdWords campaign (with input/direction from Britt and Media & Marketing Mgr)
- Create and manage brand Pinterest page; create simple, compelling graphics to make existing content "pinnable"
- Manage and optimize YouTube channel for maximum traffic/views
- Review and timestamp existing (unedited) video footage with an eye for short, powerful clips appropriate for YouTube
- Upload, tag, and promote edited video clips to YouTube
- Suggest and create contests, giveaways, and other campaigns to increase opt-ins/likes
- Manage and optimize blog
- Manage email marketing calendar and post all appropriate content emails to blog
- Create, schedule and manage podcast program (we provide the content, you keep us on track and help us get listeners)
- Cross-promote various content pieces (blog, video, audio, pins, etc.) across SM channels
- Work closely with the Media & Marketing Manager on miscellaneous other tasks/initiatives on an as-needed basis

Nice-to-Haves
Command of SEO/Internet marketing
Knowledge of emotional eating
Previous experience in an administrative, marketing or managerial position
Knowledge of the following systems:
MailChimp
WordPress
Wishlist Member
s3audible/Amazon s3
InstantTeleseminar