EXPERIENCED IT support specialist to work as part of a dynamic team for tech support and client implementation projects

Hi,

Thanks for reading our job advert!

We are looking to hire an experienced IT support engineer to join The Systems For IT (SFIT) Company as an integral part of the client implementation team.

We are a young and growing company that provides business and technical consultancy services to entrepreneurs and small business owners to assist them in setting their IT infrastructure up in a secure, resilient and flexible manner, as well as solving problems within their business.

A BIT ABOUT US AND THE ROLE

SFIT is led by three business partners, one of whom has two nephews who were adopted from orphanages in the Philippines and another who is from China. We are therefore hiring the majority of remote workers from these countries and we are passionate about promoting fair wages and working conditions for all the remote workers we place.

You would be working directly for us, to provide technical support to our staff and clients, as well as client solution design and implementation. You will also play a key role in setting up our IT helpdesk structure. Our clients rely on us to deliver great quality solutions that remove inefficiencies and barriers to growth within their businesses and you will be instrumental in designing and delivering those solutions.

OUR EXISTING TEAM

UK Staff
Steve (Product Development, Marketing Director), from Stockholm, Sweden
Kevin (Sales & Financial Director), from Cambridge, UK
Adam (IT Director), from Milton Keynes, UK
Emma (Part-Time Executive Assistant), from UK

Filipino Staff
Amy (Full-time Customer Service and Operations Manager),
Angelo (Part-Time Graphic Design and Front-End Web Development)
Melorah (Full-time Expert VA and Operations Assistant)
Gene (Part-Time Back-End Applications and Web Development)

WHO IS THIS ROLE FOR?

You must be an experienced IT professional engineer with great attention to detail, excellent English communication skills and the ability to both follow and create documentation. You would, therefore, ideally, have formal training/education and/or have worked for corporate clients in the past. Ideally you should also have experience with direct communication with customers.

To be successful in this role, you must be able to think for yourself, be proactive in suggesting improvements and new ways of doing things, and enjoy challenging and interesting work.

You must also be confident in communicating your ideas and concerns in spoken and written English, as a key responsibility will be conducting consultation calls with clients to define requirements, keeping them up to date with project progress, providing technical support and providing instructions for client-led tasks.

To excel in this job, you will take an active and engaged role in improving both how we work together as a team and in how the company functions day-to-day.

We will be relying on you to help us use technology more effectively. You, therefore, need to have a genuine love of tech and be willing to research and learn new concepts to ensure the company is kept up-to-date and relevant.

To start with you will be available for at least 20 hours per week and must have an excellent understanding of the English Language. We expect the number of hours to increase to approximately 40 per week over the coming months.

WHO IS THIS ROLE NOT FOR?

Someone who simply wants task-based work without any responsibility or long-term commitment to our company.

THE VACANCY SPECIFICATIONS

Consultation calls with clients, conducted via a Zoom meeting
Solution design based on the outcome of client consultations
Implementation of the company’s recommended technical solutions for clients, for example:
Installation and configuration of business-critical software
User and role configuraion
Security policy configuration
Business rule configuration
Technical support for clients and our group’s own staff
Instrumental in setting up a helpdesk structure within the company
Management of multiple concurrent projects
Clear pathway to permanent employment and promotion
Career progression with leadership and management opportunities
Written Terms of Engagement and Clearly Defined Job Role

After a short, paid, probationary period, this job will start as a part-time position on a long-term ---------- itially, you would be free to work elsewhere but as the complexity and scope of the job increases, we would like you to be available for full-time work.

PAY AND BENEFITS

Start on approximately 10 hours per week
Starting pay rate: ---------- PHP per hour
Bonuses for excellent work
Regular pay reviews based on your contribution to the company
13-month bonus for full and part-time workers
Other benefits such as social and healthcare
Bonus days awarded each month (to be used for holiday/sick leave)
You do not need to work UK office hours, but some overlap will be preferable so that technical support can be provided to our clients during that time



HOW YOU CAN APPLY:

If you are ready to join our outstanding team, then please apply by completing the following form: ----------

Please note, we ONLY accept applications through this Google Form. PLEASE DO NOT use the message board as due to the number of applications we receive for each posting we cannot reply to messages that we receive on there.

The application process will finish after approximately 72 hours. After this time we will deactivate this advert and we won’t be accepting any further applications.

We will respond to all applicants within 24 hours after closing down the ad. You will be informed if you are successful or not within approximately 7 days.

I would appreciate it if you do not email us to confirm receipt, ask for an update or to send your CV as we get hundreds of applicants to each job we post and unfortunately, we don’t have time to read or reply to any emails.

We will request your CV and references from you if you progress to the interview stage.

I look forward to hearing from you.

Adam Williams
IT Director
Systems For IT Limited