Outbound Call Center Agent

• Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
• Place outbound calls, following a script to generate sales.
• Investigate and follow up on customer problems.
• Document outcomes and steps taken.
• Update customer files and databases.
• Make reports and provide explanations concerning issues arising from customers and steps taken to resolve them.
• Become team and goal oriented agent.
• Become proficient within the scope of assigned duties.
• Adhere to company goals and policies.
• Have fun.