Collections Specialist

Strengthen Relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner

Develop Problem Solving Abilities: Access customer databases, knowledge resources, and technical applications to determine root causes and resolutions

Teamwork: Interact with client departments regarding escalations

Improve Technical Skills: Attend job-related training: new hire and refresher training, new product or service updates, and product cross-training

Our most successful candidates will have:
•High School diploma or equivalent
•Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
•Direct client contacts technical support experience
•Excellent verbal and written communication skills
•Strong problem-diagnosis and problem-solving skills
•Multi-tasking skills, showcased using several applications
•Ability to be goals oriented
•Strong communication skills and ability to express ideas clearly