Customer Relations Specialist

Be the voice of our brand for our customers. Responsible for supporting existing and future Ovalware customers. Handling customer related questions and problems. All customer support will happen online, no phone calls.

Responsibilities:
- Handle all aftersales customer support – including replying to customer messages, answering customer questions, solving order related issues (Amazon, Ovalware website, eBay, Facebook, Instagram, Wholesale)
- Maintain and improve customer relation
- Utilize customer feedback, recurring issues, pain points and trends to identify product improvements. Work with team to implement them for the long term
- Maintain and update customer support SOP and response templates
- Create online help documents – including website FAQ section
- Develop and implement customer experience enhancement strategies

Minimum Qualifications:
- Fluent in written English communication skills
- Experienced in a customer facing role
- Internet savvy
- Excellent attention to detail and ability to recognize patterns
- Great people skills and a desire to learn new things
- Willing to reply to emails during weekends and holidays

Preferred Qualification:
- Excellent written and spoken English communication skills
- Experience handling Amazon FBA Seller Central customers
- Consumer product support experience
- Passionate about coffee drinking