CUSTOMER CARE REPRESENTATIVE - FULL TIME- WORK FROM HOME

JOB OVERVIEW
Yes We Vibe is a young and dynamic E-commerce company growing at a fast pace. We strive to deliver high-quality products with uplifting messages and vibrant designs to our customers from all around the globe. We’re now looking for dedicated people to offer dynamic, transparent and honest customer service to join us.

***Please note that only the applicants who send their resume and answer the questions below will be considered***


RESPONSIBILITIES
As a member of our team, you’ll be asked to offer an exceptional and genuine customer service experience in order to surpass client’s expectations.

- Answer incoming calls in a positive, sincere and energetic manner and advocate for our customer needs resulting in a personalized experience.

- Make outbound calls in response to special request and voicemails left by our customers

- Responding to clients via email and through social media (FB & IG PMs/Comments).

- Other admin tasks may also be part of their day to day

- Obtain, note, confirm and operate with great care and in a confidential manner all of our client’s personal information

- Listen to our clients and ask the right questions to solve all service inquiries, identify client’s needs and recommend the best solutions possible

- Solution oriented and good problem solver

-Show empathy and a positive attitude that will reassure our clients and results in high satisfaction level;

- Show strong level of collaboration and teamwork with your colleague hence helping to maintain a culture of mutual support and information sharing.

- Participate in team meetings over Skype (weekly/bi-weekly/monthly)

- Open to constructive feedback (coaching culture)

REQUIREMENTS AND QUALIFICATIONS
- Available to work 40 hours per week.

- Available to work night shifts Philippines time to answer phone in quiet environment with no background noise.

- Available to work at all times including weekends & some holidays

- Minimum of 1 year of call center experience in a customer care role (Excellent level of English both spoken and written is required). Spanish would be a plus

- Fast & reliable internet connection

- A peaceful environment to work in

- Good communication skills allowing you to use an appropriate vocabulary but also to listen actively in order to understand the client needs

- Be comfortable with expressing Yes We Vibe culture & our values

- Good learning ability allowing you to a large amount of information on the product and services offered;

- Great multitasking skills and strong autonomy in a fast-paced environment.

- Availability to travel (annual company gathering)

- Own their own equipment (PC, monitor, headset, etc.)

SALARY INFORMATION & ADVANTAGES
- Salary of $400 USD per month (40 hours a week)

- Work from home

- Vacation paid: 1 week per year

- A support system promoting recognition and feedback

SKILLS REQUIRED
• Office & Admin (Virtual Assistant)
- Data Entry
- Email Management
- Excel
• English
- Speaking
- Writing
• Customer Service & Admin Support
- Content Moderation
- Customer Support
- Email Support
- Phone Support
- Social Media Moderation

If you are passionate about growth, inspired by teamwork and driven by the courage to innovate, join our team!

Send me an email telling me about yourself, your experience, why you need this position, and your contact details (skype ID, etc).

IMPORTANT
Please include short answers to the following questions with your application:
1- What is the most important thing to you about customer service?
2- What would you do if you do not know the answer to a customer’s question on the phone?
3- How do you deal with rude clients?
4- What would you do if a customer wants to keep chatting on the phone after you have resolved their issue?
5- What is the best way for you to end a call and make sure the client is satisfied with your ---------- 'll be my pleasure to contact you if you would be a right fit for us.

Thank you!
Natascha