Product Technique Support

The Company
AvePoint is the Microsoft Cloud expert. Over 16,000 companies and 6 million cloud users trust AvePoint to accelerate the migration, management, and protection of their Office 365 and SharePoint data. AvePoint’s integrated cloud, hybrid, and on-premises software solutions are enhanced by 24/7 support and award-winning services. Organizations across six continents and all industries rely on AvePoint to ease transition to the Microsoft Cloud, increase IT administrator productivity, and satisfy governance and compliance objectives.
A four-time Microsoft Partner of the Year, AvePoint has been named to the Inc. 500|5000 six times and the Deloitte Technology Fast 500™ five times. AvePoint is a Microsoft Global ISV Partner, a Microsoft Gold Partner in Application Development, Cloud Platform, Cloud Productivity, and Collaboration and Content, and a US Government GSA provider via strategic partnerships. Founded in 2001, AvePoint is privately held and headquartered in Jersey City, NJ.
We AvePoint has been growing extremely fast during the past 10 years. Now we are opening a new office in Manila. Our office is located in SM Mall of Asia Pacific Dr, Pasay, Metro Manila. For a limited time, we are looking to expand our team with a few highly talented Product Technique Support. If you are interested, do not hesitate to send me an email ---------- Positions
Product Technique Support Position
• Responsibilities
o Respond to customer requests for assistance with company’s products at the post-sales stage
o Solve technique problems encountered by customers via telephone, emails, or remote desktop sessions
o Share product feedbacks to development group or product team for a better user experience
• Qualifications
o With excellent English written and verbal communication skills
o Ability to problem solving and troubleshooting skills
o Candidate must possess at least Bachelor’s or College Degree in Engineering (Computer/Telecommunication), Computer Science, Information Technology or equivalent
o Logical thinking and flexibility
o Sense of responsibility, team spirit and resilience
o Excellent analytical ability and organizational skills