Sales, marketing and copy writer for vacation rentals business

Here at Host Liverpool, we provide vacation rental properties for guests visiting the City of Liverpool (UK) via platforms like AirBnB, Upgrade to see actual info, TripAdvisor, Expedia and HomeAway.

But we do much more than that. We want our guests, clients, staff and strategic partners to enjoy their experience with us and understand that we're serious about goals and standards too.

Right now, we're looking for a driven sales and marketing lead with exceptional written and spoken English. We hope our latest team member might be you!

Your main roles will include:

- Responsibility for all sales targets
- Responsibility for the correct Marketing of our listings
- Creating plans and processes to improve sales (which would include writing scripted answers, and scripted verbal responses)
- Responding to public reviews
- Writing engaging copy
- Train our team of receptionists on improving communication across the board (internally and externally), and set out action plans to improve sales every week
- Closing of sales enquiries
- Recording guest feedback and comments (what they said, VS the reviews they left)
- Creating a survey for guests to fill out and send to us
- Prompting for good reviews
- Understanding the guests by reviewing their messages and communications with us
- Understanding when bad reviews are likely and putting in plans to improve review score in future
- Be responsible for the perception of our business to the outside world. This will mean ensuring good reviews, and having complete listings
- Feeding back guest comments from conversations
- Head all Guest Review and Feedback Audits

In addition to your core roles, you will be expected to have the following qualities:

- Exceptional written and spoken English
- Thoroughness and attention to detail
- Making sure all of our teams are communicating effectively in the context of your work
- Being proactive about your own progress and productivity
- Working with a culture of accountability, ownership and willingness to succeed through further learning
- Working in an organised way with clear emphasis on deadlines and the need to track and quantify performance

Experience of having worked on platforms like AirBnB and Upgrade to see actual info will be looked at very favourably, as will experience in the hotel and hospitality sector.

Your communication style should be concise, friendly and logical. You should also be able to handle arithmetic on the spot, and have a sound understanding of Upgrade to see actual info’s important that you understand the admins we already have working for us have their own job roles, and part of your initial training will be to understand what they do by undertaking their responsibilities for a while. This will provide the foundation upon which your role will be built

We’re looking for someone who’s responsive, committed, reliable, trustworthy and places a high value on confidentiality and security. You must have the ability to remain confident, calm and quick under pressure and use initiative and common sense to achieve the goals of the business. A strong emphasis on systemisation, communication and written English will form a key part of your skill base.

We're an ambitious company, committed to high standards, and we're looking for similarly driven, motivated individuals to work with us!

We are advertising for the following weekly shift pattern (UK time):

Mon-Fri 9-5

To apply, please fill out this Google form:

Upgrade to see actual info

Only applicants who have filled out the above form will be considered.

We look forward to hearing from you!

Best Wishes,

The Host Liverpool team