IT/Helpdesk Specialist

We at Boost Media Group are seeking a detail-oriented, thorough, and organized IT/Helpdesk Technician to join our growing ---------- this position, you will play a key role in providing support for all areas of IT. You will updates systems, troubleshoot problems, and provide hands-on support for IT issues within our organization

Responsibilities :
-Identify, research, analyze, diagnose, resolve and close service tickets in a quality and timely manner.
-Troubleshoot technical problems with Local Area Networks & Wide Area Networks.
-Engage vendor support for issues requiring product support.
-Keep systems up-to-date through operating systems upgrades.
-Monitor networking equipment and servers.
-Assist with the design, implementation, and ongoing support of new software and features.
-Monitor web performance, network availability, and security.
-Oversee troubleshooting for system errors.
-Provide helpdesk support for network issues.
-Provide technical support either by phone, remote access or site visits as needed.
-Respond to IT issues; hardware maintenance, software, networking, etc.
-Evaluate connectivity issues, equipment, and software.
-Modify configurations, utilities, software, etc.
-Install, test, and monitor servers, firewalls, and new software.
-Perform data backups.
-Install and update network system improvements as needed.