Receptionist

Park Plaza Westminster Bridge London
200 Westminster Bridge Road,
London, London, SE1 7UT
United Kingdom

As one of the largest Hotel investors in the UK, Park Plaza Hotels are rapidly expanding. We have an exciting opportunity for an individual to be part of this dynamic Hotel.

Description:
Main tasks and responsibilities of the employee operations:

Taking care of all activities within the Front Office department and be responsible for the service of your guests;
Keep focused on ‘connecting’ with your guests to deliver quality service;
Differentiate between different guest types and handle them in the appropriate manner; guests with confirmed or claimed reservations, walk-ins, VIP guests and groups;
Follow up arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries;
Handle promptly and courteously all guest comments, questions, complaints, requests and inquiries, taking the necessary actionsteps and ensuring thorough follow through or report them directly to the hotel manager/ operations supervisor ;


We are looking for:
We are looking for a pro-active, guest friendly and very flexible team player who easily connects with other persons and is able to take responsibility for his or her job and wants to be part of a small team. Who helps to develop a solid team, who delivers quality and can live up to our mission statement: Inspiring our guests through individuality and passion!

Essential requirements to execute this position are:

Excellent (inter)personal, communication and presentation skills are required
Is able to build and maintain relationships with internal and external guests
Who is passionate about exceeding guest expectations
Eager to learn
Positive and energetic person
Customer facing experience
Be organized and motivated
Be able to work effectively as part of a team
Previous experience in the hospitality environment
Working knowledge of Opera and Micros computer programmes

We offer:
Within Park Plaza Hotel Group we have an open and supportive working climate where trust is a key word. We offer excellent primary and secondary remuneration, an extensive development and social plan and a pleasant and informal work environment in an international setting.

To the successful candidate we will offer a competitive salary and a range of other benefits, some of which include:

· Complimentary meal on duty
· Laundry of uniforms or work attire
· Staff rates across international properties
· Friends and Family rates across international properties
· Recommend a friend employment rewards
· Discounts with approximately 2600 retailers
· Increased holiday entitlement based on length of service
· Discount on Food & Beverage throughout the group
· Various Learning and Development offers
. Salary: £3200 - £6000

If you are interested in working for an exciting, challenging and fast growing company with a passionate team, then apply via careers.parkplaza@gmail.com