Ecommerce Expert - Store Manager

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TYPE OF WORK

Any

SALARY

Negotiable

ID PROOF

65

DATE POSTED

Apr 30, 2019

JOB OVERVIEW

**Come work with TOP NOTCH Family Owned business whose seeking for a Store Manager and Customer Service Manager. We want to see you personally grow and succeed!

We are looking to create a number of private label ecommerce brands to sell on various online marketplaces with a major focus on Shopify/Clikfunnels/Amazon store in sales volume and tickets and monitoring/managing all the KPI's, Marketing and Customer service.

Requirements-

*Mastery of the Shopify, Cllickfunnels, Amazon Seller, ZenDesk, Klavio, Shopify, Shipstation, Manny Chat, Facebook Business Manager, and other ecommerce platforms.

*Full understanding of Facebook Marketing and Facebook Business Manager.

*Experience with other channels such as ebay, amazon, aliexpress, etc.

*Experience with product promotion and management across multiple e-commerce platforms

*Experience managing a team of VA’s

*Excellent project management skills.

*Excellent communication skills.

Responsibilities-

*Conduct new product research for all e-commerce channels.

*Monitor ongoing data analytics to measure marketing/promotional ROI and sales performance against goals/KPIs.

*Create and execute marketing programs, activation plans, and use digital media to help meet sales objectives.

*Monitoring our Facebook messages, and interacting with our customers online (selling and up-selling) and answering messages, chat, provide order status, resolve complaints over email and on the phone, provide top resolution, A+ customer satisfaction.

*Management of the Shopify / Amazon stores

*Creating and implementing an aggressive pricing strategy.

*Plan and execute sales and promotions.

*Management of company budget and regular revenue reporting.

*Efficiently use project management tools like trello or Microsoft Tools.

*Analyze customer insights and make changes to our stores to improve the customer journey in a way that converts shoppers (awareness) into buyers (trial).

*Reply to customer emails.

*Fulfillment of orders, refunds, or exchanges.

*Respond to seller feedback/reviews.

*Resolve customer complaints via phone, email, or chat.

Our ideal candidate needs to have experience scaling successful private label ecommerce brand/store from the ground up and has a deep understanding of the actual process behind this. This teammate needs to be proficient in documentation management/record maintenance to ensure accuracy and confidentiality and strong computer proficiency. Have well developed verbal and written communication skills. Accurate typing speed while communicating with clients/customers. Very organized, extremely proficient and comfortable under pressure. Is also excellent at maintaining a working knowledge of all company products, promotions and updates. Thorough at addressing customer inquiries / requests concerning all products and making recommendations to help customers make the best choices. Ask probing questions, build strong rapport, up sell and close sales in a timely fashion.

Other skills include but not limited to:

- Reach out to customers and verify information.
Greet customers warmly and ascertain problem or reason for contacting.

- Cancel or upgrade accounts.

- Advise on company information.

- Answer questions about warranties or terms of sale.

- Suggest solutions when customer has product malfunction questions.

- Perform over the phone assistance with product setup.

- Attempt to persuade customer to reconsider cancellation. (customer retention)

- Inform customer of deals and promotions.

- Compile reports on overall customer satisfaction.

- Handle changes in policies or renewals.


FOLLOW THESE STEPS BEFORE APPLYING:

1. Record 30-second video or audio:
- Introduce yourself
- What experience do you have?
- How long have you done it for?
- Why should we hire you?

2. Add us on skype: eac1c873fb17ae35

3. Send us your video + resume

- Please put "WIN" in the first sentence of your application so we know you know how to follow directions.

SKILL SUMMARY
Office & Admin (Virtual Assistant)
Admin Assistant Data Entry Email Management Excel Human Resource Management
English
Speaking Writing
Writing
Copywriting Creative Writing Web Content Writing
Marketing & Sales
Affiliate Marketing Direct Mail Marketing Email Marketing Facebook Marketing Instagram Marketing
Advertising
Amazon Product Ads Facebook Ads Google AdWords Instagram Ads Youtube Ads
Web Development
ClickFunnels Shopify WooCommerce Wordpress Development
Webmaster
Ecommerce / Shopping Carts Google analytics Wordpress
Graphics & Multimedia
Illustrator Photoshop Shirt Design Video Editing
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