Ecommerce Expert - Store Manager

**Come work with TOP NOTCH Family Owned business whose seeking for a Store Manager and Customer Service Manager. We want to see you personally grow and succeed!

We are looking to create a number of private label ecommerce brands to sell on various online marketplaces with a major focus on Shopify/Clikfunnels/Amazon store in sales volume and tickets and monitoring/managing all the KPI's, Marketing and Customer service.

Requirements-

*Mastery of the Shopify, Cllickfunnels, Amazon Seller, ZenDesk, Klavio, Shopify, Shipstation, Manny Chat, Facebook Business Manager, and other ecommerce platforms.

*Full understanding of Facebook Marketing and Facebook Business Manager.

*Experience with other channels such as ebay, amazon, aliexpress, etc.

*Experience with product promotion and management across multiple e-commerce platforms

*Experience managing a team of VA’s

*Excellent project management skills.

*Excellent communication skills.

Responsibilities-

*Conduct new product research for all e-commerce channels.

*Monitor ongoing data analytics to measure marketing/promotional ROI and sales performance against goals/KPIs.

*Create and execute marketing programs, activation plans, and use digital media to help meet sales objectives.

*Monitoring our Facebook messages, and interacting with our customers online (selling and up-selling) and answering messages, chat, provide order status, resolve complaints over email and on the phone, provide top resolution, A+ customer satisfaction.

*Management of the Shopify / Amazon stores

*Creating and implementing an aggressive pricing strategy.

*Plan and execute sales and promotions.

*Management of company budget and regular revenue reporting.

*Efficiently use project management tools like trello or Microsoft Tools.

*Analyze customer insights and make changes to our stores to improve the customer journey in a way that converts shoppers (awareness) into buyers (trial).

*Reply to customer emails.

*Fulfillment of orders, refunds, or exchanges.

*Respond to seller feedback/reviews.

*Resolve customer complaints via phone, email, or chat.

Our ideal candidate needs to have experience scaling successful private label ecommerce brand/store from the ground up and has a deep understanding of the actual process behind this. This teammate needs to be proficient in documentation management/record maintenance to ensure accuracy and confidentiality and strong computer proficiency. Have well developed verbal and written communication skills. Accurate typing speed while communicating with clients/customers. Very organized, extremely proficient and comfortable under pressure. Is also excellent at maintaining a working knowledge of all company products, promotions and updates. Thorough at addressing customer inquiries / requests concerning all products and making recommendations to help customers make the best choices. Ask probing questions, build strong rapport, up sell and close sales in a timely fashion.

Other skills include but not limited to:

- Reach out to customers and verify information.
Greet customers warmly and ascertain problem or reason for contacting.

- Cancel or upgrade accounts.

- Advise on company information.

- Answer questions about warranties or terms of sale.

- Suggest solutions when customer has product malfunction questions.

- Perform over the phone assistance with product setup.

- Attempt to persuade customer to reconsider cancellation. (customer retention)

- Inform customer of deals and promotions.

- Compile reports on overall customer satisfaction.

- Handle changes in policies or renewals.


FOLLOW THESE STEPS BEFORE APPLYING:

1. Record 30-second video or audio:
- Introduce yourself
- What experience do you have?
- How long have you done it for?
- Why should we hire you?

2. Add us on skype: Upgrade to see actual info

3. Send us your video + resume

- Please put "WIN" in the first sentence of your application so we know you know how to follow directions.