Customer Service + Social Media moderation (High-End Fashion Accessories)

Hey there!

Kamusta ka?

Would you like to be part of a well-known women’s fashion brand from New York?

This will be a full-time job, and you will be working along with our amazing all-women team from 9 AM - 5 PM EST (8 hrs/day with an hour break) during Mondays to Fridays, with lots of potential for growth, development (and raises!) within the team.

If you are tired of jumping in between jobs and are looking for something stable and long-term, then this job is for you!

WHAT WE’RE LOOKING FOR:

-Exceptional English skills including American slang/culture (both written and spoken) as your main role will be to keep our customers, influencers, and ambassadors happy and satisfied with our products and services
-A phenomenal personality to keep our customers engaged
-Your role may change over time so we really need someone who is reliable, flexible and willing to learn and grow with the team.
-Must be Instagram and Facebook savvy as you will be moderating these channels
-Extremely organized and detail-oriented (Write the word “Purple” on your subject line so we know you’ve read the entire post)
-Someone who is not afraid to express your opinions on which areas we can constantly improve on and passionate about how we can flourish even more
-Most importantly, we need someone with great work ethic, and no attitude issues

WHAT YOU’LL BE DOING (but not limited to):

-Checking on emails daily and making sure all customers are responded to in a carefully thought out and timely manner
-Answer live chat messages on Facebook and ----------
-Moderate our social media channels (Facebook and Instagram). This includes replying to comments and answering DMs on our main page and meme page.
-Save tagged photos of customers, ambassadors, and influencers we can repost later on.
-Every now and then, you will also be asked to conduct some deep web research to help out the team on different topics


A BONUS IF YOU HAVE:

- Some graphic design/photography/editing skills and have good aesthetics. Please include any links of your previous photography, graphic, or writing work you would like to share. (it’s okay if you don’t have any ;))
- A DSLR or an iPhone to record clear photos and videos

EASIEST WAY TO GET NOTICED is to respond with a link to a 2-7 minute video to the google sheet below introducing yourself, your skill sets and previous work experiences, and answering the question, “What makes exceptional customer service?”


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Thank you so much and congratulations for reaching this portion of our job post! And yes, we know that’s quite a lot, but we are very serious on getting the right candidate so we suggest you give it your best shot!

Can’t wait to work with ya!