English Customer Support

Major responsibilities?
1. solve game relevent issue through customer system/Forum/E-mail etc. ;
2. handle & file suggestions, complaint, BUG etc. communicate with players effectively;
3. cooperate with Operation Department in optimizing the game, thus improving it's performance;
4. tasks assigned by other supervisors.
Requirements:
1. enjoy communicating with customers?familiar with the psychology and habit of players?
2. good english reading & writing skill;
3. passion for game;
4. self-motivation, team spirit;
5. Result-orientation, Strong execution.