English Customer Service Representative (Based in office, Makati)

Valuelink is the high-tech enterprise, with developing “brand e-commerce + e-commerce software + e-commerce community” as three main ---------- brand field, Valuelink establish its own well-known brand and export its high quality products to Japan, America, European market and so on. Launched software provides integral support to other e-commerce seller in product choosing, data analyzing, market promoting and store managing. Gradually Valuelink gather more and more sellers in this experience-sharing ---------- om the year ---------- , Valuelink were awarded by Amazon platform as representative seller over ten times, and also verified by local government and ---------- veloping top marketing and service among e-commerce field is Valuelink’s goal. Valuelink is devoted to introducing China brand to the world.
We are looking for someone who can take care of our Amazon stores’ valued customers. You will be contacting them through email and phone calls and online chat to offer resolutions.

Your tasks will include:
- analyze customer issues and scenarios to come up with effective resolutions to ensure 100% satisfaction
- think of ways how to turn the customer’s bad experience into a satisfying buying experience in our store
- reach out to customers posting negative reviews about our products through phone and email and chat
- work with our Chinese product experts to find more effective ways to prevent the same issues and complaints from happening again

What We Can Offer:
1. Above Average Salary based on Qualifications and Experience
2. Incentives + Holiday Pay + Commissions + Paid Leaves after 1 Year
3. Paid training
4. Career Advancement through Internal Promotion
5. Work with our Fun, Goal-Oriented, Positive Team

What We're Looking For:
1. Excellent English speaking and writing skills
2. Hardworking and flexible agents who have experience dealing with difficult customers through phone or email or chat
3. Can work in shifting schedules.
4. Willing to work on holidays during peak seasons, like Christmas and New Year
5. Fast Learner, Computer Savvy, with Self-Discipline
6. Team player with a Positive Attitude
7. Willing to work in our Makati office.