Experienced Customer Service Representative

Hi there! Thanks for checking out our job ad. Please take some time to read through the job description ---------- gives you a really great overview of the team and some helpful information about the job.

After you're done reading through the post, if you're ready to apply for the position, please send an email to ---------- sending your email, please be sure to:

1. Attach your resume
2. Include a summary of your experience
3. Include a brief summary of why you think you'd be a good fit for the position
4. Include contact details such as Skype ID, cellular phone no. and email address.

We're a US-based accounting company, and we're different. We're a laid team of bookkeepers, tax accountants, and marketers who love helping entrepreneurs and small business owners by making their bookkeeping headaches disappear.

The clients we work with want to run their businesses, not worry about bookkeeping and taxes, so we take care of those headaches for them.

We're a great company to work for, and a small team, so you'll be able to come in, roll up your sleeves, and really have an impact in the way we do business. We're growing, and we need someone with accounting and leadership experience to lead our team of accountants/bookkeepers. The team you'll manager assists our clients with their monthly bookkeeping, tax filings, and payroll.
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**Here are some things you'll handle in this role:**
• Managing client communications, incoming calls, emails, and customer service inquiries
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Target to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction

**We'll love you if you:**

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• College Degree
• Familiar with Accounting, Bookkeeping, Payroll & Taxation

**Toppings:**

* This is a full-time contract position
* Work from wherever you want. Yes, seriously.
* Our office is located in San Francisco, but each member of the team works remotely. So you won't be the only remote team member—we're all remote team members!
* Our team is small, so big-company bureaucracy doesn't make its way into our day-to-day lives
* We have a very relaxed team culture. We do great work, but we believe you also need to have a good time to do good work.
* We do fun stuff like take the entire team to Thailand for a week! We try to have a team off-site each year. This way we can all meet-up and get to know each other in person.