PART-TIME ADMIN AND CUSTOMER SERVICE SUPERSTAR

We're looking for an PART-TIME ADMIN AND CUSTOMER SERVICE SUPERSTAR to join our growing team for our Australian eCommerce business.
REQUIREMENTS:
The successful applicant shall have the following;
- Availability between 10am to 3pm, Monday to Friday AEST (Melbourne time) (25 hours a week)
- A quiet and professional working environment (no noises from animals, babies etc.)
- Fluent in Australian-English speaking and writing (UK English preferred but not
required)
- Customer Service experience and the ability to build rapport with customers both oral and written. We want a warm and engaging representative that is focused on helping each and every customer to the fullest!
-Experience in using Shopify to view/place orders.
THE ONBOARDING PROCESS:
The successful applicant will first reply to this post explaining why they're suitable for the position. You will then be contacted via email and be required to answer a
series of a questionnaire that is based on real-life scenarios that will test your navigation, admin and customer service skills. You will then be asked to join a video chat interview via Google Hangouts or Skype for an official interview with the Owner and Management. The best applicant shall then be offered a position, a paid trial for a specified period and then a contract.
WAGE:
You will be paid a retainer of $445 AUD per month paid bi-weekly. You will be paid monthly bonuses if certain sale targets are made.
WHAT YOU WILL BE DOING:
You shall be the sole person responsible for speaking to all new and current customers and will be in charge of all customer service during business hours. This includes:
? Answering the phone
? Reporting to the manager
? Calling back customers who leave messages
? Creating purchase order invoices
? Sending customer quote orders
? Creating orders in shopify
? Emailing customers who have inquiries
? Replying to instant messenger inquiries on titeo
? Forwarding on new orders to suppliers
? Booking couriers with bigpost
? Updating customers tracking information once couriers have been booked
? Informing customers via email of delayed delivery or stock levels
? Chasing up outstanding invoices
WHAT TYPE OF STORE IS THE JOB FOR?
We are an online only store specialising in office and school furniture. Our mission is to provide Australian consumers with the highest quality, ergonomic furniture. We strive to change the traditional dynamic of offices and classrooms with our range of modern ergonomically designed furniture. What separates us from the rest is the care for our customers. We aim to deliver a memorable experience to customers by offering the highest quality products along with exceptional top-rated customer service. We use shopify as our back end for placing orders and hosting our website. We also use gmail and tideo for online customer service and skype for phone conversations. You will be working alongside myself, however you will be the first point of contact with customers and suppliers, meaning you are first interaction customers have and the first impression on the business.
QUESTIONS?
If you have any questions (which I hope you do!), please apply and ask in your application?

WHAT YOU MUST DO:
To ensure you've read the entire job posting and that I know you're serious about the position,
please quote on the first line of your application "I've read the full job posting". Your application
will not be considered if you do not have this phrase on the first line of your application letter. My team and I very much look forward to working with you!