Virtual Office Administrative Assistant

The Virtual Office Administrative Assistant position is a satellite/home based position.

Minimum Technical Skills: Experience working with eCommerce brands and customer service jobs, familiar with Google docs/sheets.

We are looking for someone who is fluent in English and can courteously answer customer service request emails in a timely manner to ensure customer satisfaction. Duties include giving customers updates on their orders by following up on tracking numbers, using Shopify’s back-end to search order information, as well as problem-solving with customers on various other inquiries.


Please include in your application a description of the job that you will be doing and why you are the best candidate for this position with as much detail as possible (10 sentences minimum).

VA Duties
Look up orders in Shopify and fix things such as a change in their order - name, email, address, phone number

Email management, respond to customer inquiries about shipping time / status of their order
Problem-solving with customers to resolve any issues, complaints, or questions

Requirements
Excellent English comprehension and writing ability
Courteous and compassionate customer service skills
Problem solving abilities
Shopify experience
Experience with a dropshipping company is a plus
Have a computer/laptop and reliable Internet access