VCC Administrator Needed for Five9 Enterprise Account

This is a FullTime Virtual Position - Graveyard Shift


Job Description:

Work with workforce team to define capacity and determine the optimal approach for each campaign (Predictive vs Manual dialing)
Provide Five9 call center software configuration advice, training, and problem resolution to internal staff
Troubleshoot configuration issues that have been found.
Effectively communicate progress of work
Continually seek opportunities to improve Five9 setup and implementation by interacting effectively with the operations team
Ability to manage multiple tasks while simultaneously requiring very little direction and/or oversight
Create and pull reporting data out of Five9 on a consistent basis and effectively analyze data to identify problems and areas of improvement


Applicant Requirements
A minimum of +3 years of experience in a telephony environment
Experience with implementing call center solutions is required
Applicants with experience in deploying and/or managing Five9 call center solutions preferred
Outstanding time management skills and self-starter attitude required
Strong knowledge of CRM, Dialer, VoIP, IVR and call center practices