Fulltime VA Customer Service Rep Wanted During USA hours for Phone/Email Support, Order Processing, And Other

JOB OVERVIEW
Our ecommerce company is looking for a customer service rep to work between the hours of 9 AM to 5 PM Eastern Standard Time from Monday through Friday. Our company has been in business for 6 years and we are looking for a long term employee.

Daily tasks include phone and email support, processing orders, and other small tasks that are typical of a Virtual Assistant like market research, data entry, social media or other tasks that I might need done.

Here are the main daily tasks:

1) Phone support. Customers will call to ask questions about our products or ask questions about their order (about 10 calls a day)

2) Email support. Customers will email in with questions about products and ask questions (about 35 emails a day) using 5 different email accts.

3) Process orders. You will need to process all the orders that come in (about 10 orders a day)

4) Post about our products on related beauty and hair forums and blogs.

5) Troubleshooting any problems. For example, maybe a product arrived damaged. You will need to work with customers to help fix the problem using a standard reply, and forward the problem to us.

6) Online Live chat with customers answering questions about our product and service

7) Various social media tasks like posting to 5 social media Instagram accounts, and engage in social media by responding to comments on our post and other peoples post.

8) Post on google post everyday

Key Skills
-Fluent English (written and verbal)
-Detail oriented (makes sure everything gets done)
-Can handle pressure and unhappy customers if something goes wrong and resolve any issues.
-Technical knowledge NOT needed (my products are very simple)
-Enthusiasm and good attitude (very important!!!)
-You NEED to be a problem solver. Someone who takes responsibility and solves problems yourself.

We are looking for someone who can be with us LONG TERM. Hours are consistently everyday from 9 AM to 5 PM EST so you will have a very stable pay check. If you do a great job, you will be with us for years with yearly raises and bonuses depending on performance.

APPLICATION INSTRUCTIONS:

Step 1:

If you are interested in this position, please answer the below:

1) What kind of customer service experience do you have?

2) How would you handle an angry customer?

3) Tell me about a time when you were a problem solver.

4) What is your favorite animal?

Send your answers to me via email to ----------

Step 2:

In subject line write "RED LION" in all capital letters

Step 3:

At the end of your email put in your Skype ---------- .

Step 4:

Put your hourly wage in US Dollars.

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We are looking to interview and hire as soon as possible.