Customer Service Manager for E-commerce Company

We are looking for an experienced customer service manager to handle customer service for our website, Amazon, Facebook, and email. You will be the face of our company and will be responsible for creating and improving our brand health - our good relationships with our customers.

PLEASE NOTE the following important requirements for this job:
1. Most job hours will be 9 am to 5 pm U.S. Pacific time.
2. Your spoken English is great! Because you'll need to answer the phone sometimes.
3. MUST HAVE experience answering Amazon customer messages
4. MUST HAVE experience managing Amazon reviews by responding to negative comments.
5. Must have experience with Wordpress, because you'll be working with our website.
6. Must use a CRM - please let us know which ones you use.
7. Facebook Messaging Experience helps
8. College/university degree preferred

You'll need to learn about our barbecue and grilling products, so that you can be truly helpful and supportive to customers. You'll be able to recommend other products as you get to know your customers.

Could be a long-term position for the person with the right qualifications and personality. We respect and value our team members. We want you to thrive and grow. And we are looking for a person who takes their job personally, and wants to excel, at work, and in life.

IMPORTANT: Please indicate in your email subject that you have the qualifications described above, and that you want to work during the work hours for this job.

Skills required:

Amazon customer service experience
Excellent English
- Speaking
- Writing
WordPress Websites

Facebook Messaging

• Customer Service & Admin Support
- Content Moderation
- Customer Support
- Email Support
- Phone Support