e-Commerce Operations Manager

JOB OVERVIEW
The Role
As the company’s Operations Manager, you will Own, Drive, Manage process mapping and implementation. You will be working directly with the CEO.

Key Activities
Manage and improve the end-to-end structural and operational business processes that drive the customer service function
Identify and execute on other key structural and technology innovations which will support scaling Standdesk online to achieve its financial targets
Manage and document the business requirements for internal, cross-functional, education
Prepare project budgets and track accordingly
Developing strong communication briefs for internal teams to ensure seamless integration and success
Define, source and manage resources needed for assigned projects
Delivery of projects impacting multiple business units ensuring an effective and efficient ROI
Ability to discuss & recommend emerging digital trends and ensure that Standdesk is one step ahead of the pack

Required Qualifications
Bachelor’s Degree from an accredited university (Business/Marketing majors preferred).
Strong background in operations management (3+ years) in an eCommerce environment, specifically customer service and fulfillment
Exceptional multi-tasking ability
Strong problem-solving ability to deconstruct complex activities into their component parts, track those parts, and manage the activities to completion
A Team Player who has a sincere willingness to place the team above themselves. The ability to work cross-functionally, build partnerships and share knowledge
Demonstrated ability to build strong relationships and influence internal teams and external partners to deliver on their commitments
Exceptional project management methodology
Full time & ability to work United States (PST) hours
Work from home or any virtual location with stable and fast internet



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