Application Support (Oracle)

Job Description
We are looking for Level 1 support to provide fast and useful assistance on our Oracle e-Business Suite applications particularly on Financials, Procurement, Inventory/Consignment, Order Management/Planning, BOM, and Warehouse Management. The goal is to solve the customer’s problem on their first call. An excellent support must have good technical/functional knowledge in Oracle and be able to communicate effectively to understand the problem and explain its solution. They must all be customer-oriented and patient to deal with difficult customers.
Responsibilities
• Serve as the first point of contact/L1 support for customers seeking assistance on Oracle-related issues over the phone, email or chat.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by the customers
• Walk the customer through the problem-solving process
• Good writing skills to create procedures that can solve future problems
• Record evens and problems and their resolution in logs
• Follow-up and update customer status and information
Requirements
• Proven experience as helpdesk support or other customer support role
• With Oracle Applications basic functional/technical knowledge
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve Oracle-related issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field
• Willing to work on shifting schedule
• Willing to work/deployed in General Trias, Cavite