E-commerce - Customer Support Via E-mail, Phone - Ninja Needed

**ALL COPY-PASTE APPLICATIONS will be ignored. Please see application instructions as follow**
We are looking for a long-term Virtual Assistant to join our team with opportunities to grow within the company. We are an E-Commerce business, We sell unique products worldwide.

Must be a fast learner, team player and self-thinker, able to problem solve with minimum supervision.

*This is just the starting point as we have plenty of opportunities for raises and bonuses! As we grow as a company, we will be training you to take on a leading role in this part of the business. So we value honesty, integrity, Transparency and hard work.

Responsibilities:
1. Respond to customer email inquiries, such as complaints, order cancellation and shipping status.
2. Respond comments and Messages on social media – Facebook / Instagram

Some requirements for this position:
- Strong verbal and written English skills
- Ability to deal with disgruntled or dissatisfied customers professionally
- Ability to follow strict policy guidelines
- Ability to multi-task in a fast-paced and changing environment
- Someone who enjoys working with others on a team
- Experience in a Customer Support environment
- Research-oriented and Process-Oriented
- Backup desktop or laptop, backup internet connection
- You will only work one job.
- Enthusiastic and passionate about helping the company grow
- Willing to share ideas to improve efficiencies and quality of our products and services

Technical Requirements:
- Good computer setup with Chrome browser
- minimum of 4gb RAM
- Stable high-speed internet connection (at least 5-10 mbps)
- Stable power supply in your area
- Noise cancellation headset
- Skype account


Also, please tell us a little about yourself and why you feel like you are a good fit for this long-term position. I will work hard to be generous as long as you provide me with the same respect in terms of your work ethic and results. I look forward to interviewing you soon.

When you apply, please put "I am a NINJA CS" in your application to help me know you are detail oriented and reading all the way through.

1) What makes you a Customer Service NINJA ,What is your experience and background in this field?
2) Why should I hire you?
3) Why do you want this specific job?
4) Can you work on weekends?
5) Send your resume with references
6) Reliable computer, what type?
7) Confirm all the must-haves we listed above
8) Send your 1-skype id, 2-Speedtest result link done through www.speedtest.ph, 3-Screenshot of the PC specs and indicate if it is a laptop/desktop, 4-Work Background
9) When you would be available to start if hired.
10) Any work examples or project examples
11) What is the best time to contact you

Interview Process:
1) Submit your application
2) Successful applicants will be contacted and scheduled a Skype Video Interview.