Customer Service Rep for an eCommerce business - Full time | Long term

Hi, please read the entire job description and answer the questions below clearly and in order. We are looking for a long-term employee and are taking an extra effort to make sure we are hiring the right person, answering the questions is a requirement and is not a waste of your time.

*About the Job*
The job entails answering emails and phone calls, questions about products (We sell diamond jewelry) , existing orders, shipping inquiries, complaints, returns and also making sales. You must have the ability to learn about our products and become a professional with in-depth knowledge about our products. We are here to help you and teach you but you must have the ability to learn and improve.

Customer service is very important to us and we want to make sure that our customers receive professional, quality customer service with a good American accent, writing & speaking skills. Spelling mistakes, grammar mistakes or less than perfect English please do not apply!

You will also be managing orders and shipments, filling in spreadsheets with order details and many more tasks that we will assign to you according to your skills and our needs.

*Hours and Terms*
The job hours are 6pm-12am Monday to Thursday New York Time and 12pm-8pm Saturday and Sunday New York Time
This basically means mornings Tuesday to Friday and Graveyard Shift on Saturday Night and Sunday night in Manila Time.

You must have a strong internet connection, quiet working area, a computer with Microsoft Office and a headset to make phone calls on. Training will be done in different hours from the above to suit our schedule.

*Questions*
Please follow the instructions below accurately:
1) Please tell us about last 3 businesses you did customer service for.
2) Why did you leave each of these jobs?
3) Which tasks in these jobs did you like to do best and which you liked the least.
4) Do you work from home or a shared workspace?
5) Is your internet fast enough for voice and video conversations with no interference?
6) Have you ever created a VLOOKUP in Microsoft Excel? Do you use Alt-Tab? Have you set up Gmail filters before? and generally speaking how are you with computers?
7) Do you have a perfect American accent and write English with no grammar or spelling mistakes?

Looking forward to your reply.

Tal