Collections Officer

As a Collections Associate, you will responsible in handling day to day operations mainly via phone talking with customers/debtors reminding them about late or missed payments in various levels of delinquency. In addition, you are empowered to help the debtor find ways to set up payment solutions to help them get back on payment schedule by offering various options. You are expected to conduct inbound and outbound calling efforts which will require effective negotiating and relationship building skills to partner with the debtor and provide solutions. As a collections officer, you will be representing the client on the phone to the debtor. Therefore, it is our responsibility to ensure that our collection efforts focus on protecting the clients’ brand and reputation through creating a positive customer experience in every point of contact.