Looking for a career not just a job? We are looking for a business support administrator for Air bnb business

We have an exciting opportunity to join our established and dynamic, customer serviced based hospitality business operating in the United kingdom.

Our ideal candidate will have the following:
- Desire to be a valued and integral member of our growing team
- Excellent communication skills, telephone manner and be able to work independently as well as part of our team
- Enjoy organizing and managing their own workload as well as assisting others
- A friendly and positive outlook and can do attitude
- Be able to use their initiative and problem solve efficiently and effectively
- Be competent using the computer and able to learn our system (with training) which includes drop box, trello, Slack, word etc
- Excellent attention to detail
- A drive to want to do all tasks to the very best of their ability
- Experience within the vacation rental sector would be advantageous
- Admin experience working in a homebased role
- Excellent written and verbal communication in English
- Willingness to learn but also to ask for help when needed


Who we are:
- We are a growing family business that provide short term, self-catering accommodation to our guests, much like a hotel
- We advertise our accommodation on Online travel agencies (OTA) websites such as Air bnb, Agoda and Upgrade to see actual info as well as our own website
- We have been established for nearly 4 years and are continuing to grow and looking into other areas to expand the business
- Working with local and national business to assist them when providing accommodation for their workers when working around the UK as well as leisure guests.
- Excellent customer service is at the very heart of what we do. We want to provide our guests with the best possible stay so that they will continue to come back time and time again.


Daily tasks will include
- Checking and responding to emails -Zero inbox rule
- Inbound calls – dealing with guests, new bookings, new business, liaising with internal and external team members and associates
- Out bound calls - Following up with guests and associates
- Creating new operations manuals and videos
- Guest and booking management – dealing with guest enquiries, ensuring they have provided all documentation to us and sending check-in details etc
- Ensuring cleaning and maintenance is scheduled as necessary
- Basic marketing -email, sms, social media
- Ad-hoc tasks such as submitting information to associated companies, such as utility companies
- Ensuring you have communicated any issues we should be aware of to the relevant department.
- Basic reporting
- Assisting Director with admin tasks
- Calling business to generate business

The role will consist of 40 hours per week to include weekdays and weekends (times to be confirmed). Our office hours are 9am- 9pm Monday to Friday and 9am-12pm Saturday and Sunday. We will require phone cover 7 days a week on a schedule basis

Please write a short introduction about yourself in your reply.