Fun UK E-Commerce Company - Require Customer Service VA and E-Commerce All-Rounder!

We are a successful UK based e-commerce company that is looking to outsource our Customer Service & Admin operations. We have been trading since 2010 and looking to expand. We sell branded sportswear clothing, fashion clothing, branded footwear and much more.

This is a long-term permanent, full-time position. We require someone loyal and experienced in customer service and great with office admin duties.

Pay will be between USD $ ---------- per month. We also offer 13th Month of Pay for people we employee.

Required Skills

- Experience in Customer Service via Email
- High level fluency in English (Reading, Writing and Speaking)
- Ebay, Amazon & e-commerce experience (preferable)
- Experience in Shopify an advantage
- Experienced in MS Excel and familiar with Shortcuts and formulas.
- Be able to adapt and take on ad-hoc admin duties at short notice.

THE JOB

* 40 Hours Per week (5 days per week)
* Monday to Friday but must be available for 10 minutes on Saturday & Sunday to mark AMAZON emails as read. Amazon require all emails to be responded to within 24 hours even on weekends. This can be done from a mobile phone via the Amazon Seller app.
* Wage USD$ ---------- (Plus 13th month). Trial salary is USD$350 for the first month and this will rise to $400 if successful after the first month.
* Full-Time position
* Working Hours will be in line with our UK office hours 8am to 4pm UK GMT. Clocks move forward 1 hour during Summer time and 1 hour back in winter and therefore this should be observed.

IMPORTANT: Please start your application with the phrase, "You MUST hire me because.......". (just so we know you have read this job properly. We won’t consider any applications without the above phrase!

Job Duties

A typical day involves the following:

- Start off by responding to all customer emails, order/delivery queries, customer disputes, paypal cases etc.
- Creating multi-product images by combining several images into one picture using photo editing software
- During this time we will ask for certain ad-hoc admin duties to be completed by you
- Check any recent emails that may come through every hour
- Researching product listings on Amazon and comparing to see if we have this same product in stock and then creating report.
- Research for products to source and sell using pre-set rules. We will provide training.

So in a nut shell this isn't difficult work but we require someone with a professional attitude, excellent communication, always available and always willing to learn!

Thanks so much!