Customer Service Representative (w/ UK Account Experience - Get a P20K+ Signing Bonus - Ortigas

Overview of the Role

Provide friendly and efficient service to the hospitality community of our client
Be the first point-of-contact to handle and resolve customer concerns
Respond professionally to inbound phone calls including urgent situations
Identify and escalate issues appropriately
Research information and troubleshoot problems using available resources
Monitor and control numerous concurrent tasks in tandem
Proactively and independently work to meet targets and goals


The Ideal Candidate

Completed at least two (2) years in college (with no back subjects)
Minimum of 6 months BPO tenure from any UK account
Strong English communication skills; written and spoken
Self-motivated with high energy and a positive attitude
Amenable to work rotating shifts (morning, mid, & night shifts)