CSR - great environment - growth industry - work from home

Looking for an exciting customer service role within an awesome team environment from your own home? Then this role is for you! Our BPO is looking for hard-working, eager to learn and reliable superstars to join our team.

Responsibilities:
Inbound and outbound customer service calls
Sending and responding to emails/instant chat
Decision making, problem-solving, taking action
Updating databases
Liaising with other internal departments

Skills and experience
Excellent English verbal and written communication skills, with particular attention to spelling, grammar and conversational English
Team player, hard worker, attention to detail
Ability to solve problems efficiently, work well with people, be a good listener, and remain calm when dealing with angry or upset calls from customers.
Able to take direction and lead others

Other requirements
Full Home-based / virtual office setup (separate private room with no distractions)
Computer or laptop (CPU: Intel Core i3 or higher, Memory: at least 4gb, Operating System (OS): Windows 7 or higher)
A wired or wireless internet connection with at least 4mbps download speed.
A smartphone that has at least 4gb memory and access to internet (this is only a back-up system; primary requirement is a computer / laptop).

Shifts = 7 x 11-hour shifts per fortnight, generally starting at 6am, 7am or 11am.

*Only shortlisted candidates will be contacted