IT Engineer / IT Helpdesk

Job Summary

Exciting opportunity:

Serve as the first point of contact for customers seeking technical assistance over the phone or via email
Perform remote troubleshooting through diagnostic techniques and questions
Provide accurate information on IT products or related services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Setting up accounts for company employees with passwords and permissions.
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

IT Engineer / IT Help desk responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. Using email and chat applications to give clients quick answers to IT related issues.

Work hours: Monday to Friday - 8am to 5pm PH Time.

Required Education, Skills, and Qualifications

Proven experience as a help desk / IT or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of the following : cloud based remote management, website monitoring, network devices
Ability to diagnose and resolve basic technical issues
Proficiency in : SEO , Microsoft Exchange, Active Directory, Office 365, ransomware protection, VOIP
Excellent communication skills
Company Profile

Quantum Crowd Inc. is an outsourcing company that provides dedicated remote staff and offshore professional staffing services. We specialize in providing staff of the highest quality who will continue to exceed client expectations and add value to organizations while ensuring staff are working efficiently and delivering performance expectations and Quantum quality standards. Committed to providing businesses with exceptional staff of the highest quality and to ensuring they stay for the long term.

Job Type: Full-time