CUSTOMER SERVICE STAFF

JOB RESPONSIBILITIES:
1. Maintain the company's good relationship with customers and enhance the customer's reputation and loyalty to the company.
2. Responsible to take the initiative to remind the expired customers to repay in time to avoid overdue. Pay attention to moderate tone, modest attitude, warm and courteous. When the customer's attitude is not good, you must be patient.
3. Responsible for the company's customer service call, patient and thoughtful to solve customer’s problems, and always provide excellent service.
4. Responsible for the online customer service problem handling, be patient and thoughtful to solve customer problems, and always provide excellent service.
5. Responsible for timely and detailed reply of APP message and website message.
6. Responsible for periodical satisfaction surveys of customers, understanding problems and suggestions occurred during the usage of customers, and timely summarizing them to the responsible person of the operation department.
7. Answer the customer's complaint phone call, record the complaint content and report it on the same day. If it cannot be solved yourself, ask the principal person in charge to coordinate the dealing.
8. Complete other works assigned by supervisor and offer feedback

JOB QUALIFICATIONS:
1. Have a good sense of customer service and comprehensive personal quality.
2. Familiar with the company's business processes and related product knowledge.
3 Well use of Microsoft office software & English pronunciation are appropriate & decent.
4. Have good communication and analysis ability and can work under pressure.
5. Bachelor degree or above, majored in law and other related majors.
6. Have good emotional control ability and a certain ability to adjust mentality.
7. Have good interpersonal relationships and a certain ability to coordinate interpersonal relationships.