Customer Services Representative-Airline Reservation

1. Process inbound calls relating to customer queries. (Needs to take inbound calls related to customer queries.)
2. Process customer request as per guidelines. (Adherence to process Quality and Compliance Guidelines)
3. Call passenger for various issues and work on application software. (Make outbound calls to customers)
4. Adherence to Staffing/Attendance metrics. (All deliverables related to staffing adherence and Attendance is met)