VA Needed for Data Entry

We run a 6-figure dropshipping business and require someone with great customer service experience and is proficient in data entry, when fulfilling orders. We will provide answers to the most common questions we receive. The candidate will be required to log into our Shopify store and look up orders, make changes to orders, or provide refunds.

Ideally, this candidate has experience with ecommerce, a dropshipping business, and Shopify. Experience with Oberlo is an asset.

Duties include:

Checking messages on Facebook, answering questions
Solving customer problems such as a change in their order
Solving customer inquiries such as the status of their order, how long before their shipment arrives, etc
Looking up orders in Shopify / Oberlo when required
Moderating comments on Facebook posts, hiding complaints, deleting slander

Qualities needed to be successful:

Excellent English comprehension and writing ability
Courteous and compassionate customer service
Problem solving ability
Zendesk experience

Facebook experience
Shopify experience
Oberlo experience is a plus
Experience with a dropshipping business is a DEFINITE ASSET
Other Skills: Customer Service, Customer Support, Shopify, Social Media Management, Oberlo