Customer Service Representative

GET TO KNOW Tweens International LLC

At Tweens, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.  

JOB SUMMARY

Customer Service Representative

Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You’re literally the voice of the brand, and a strong relationship betweens our clients and their customers starts with you. So only the awesome need apply.  

KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
WHY JOIN Tweens International LLC?

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Tweens employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Tweens, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.   But please, allow us to entice you further! As an Tweens employee, you may receive benefits like :
Paid training
Flexible training schedules
Competitive base salary + Incentives
Medical and dental benefits
Paid time off
Paid holiday and sick time
Retirement planning options (401(k))
Employee discounts through client programs
Professional and upbeat office setting
Working at Tweens means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Tweens offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.

JOB REQUIREMENTS

We are looking for Customer Service Representatives with a passion for excellent customer service, the ability to function well in a team setting or on an individual basis, effective time-management and organizational skills, and exceptional communication and interpersonal skills. Don’t worry if you don’t have the experience, we will teach entry level candidates the skills needed for success.

Minimum Education and Experience:
Willingness to learn and a passion for helping people
High School Diploma or college degree preferred
Customer service experience a plus
Flexibility to adapt to changes in a growing organization
Phone-related customer service a major plus
Self-motivated, positive attitude, and a love for hard work
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus
Knowledge, Skills and Abilities:
Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Conversational, patient and confident, with a positive attitude
WORKING CONDITIONS

Work Environment
A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off
Constant usage of phone and computer systems
Physical Demands
Constant sedentary work. You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.  


DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.