WE need a full time customer service TEAM

We are a Hong Kong registered, smart product development company, our main clients are in the US & UK & DE.
We have Amazon store and the mainly engaged in the development and sales of smart products.
We need an excellent, professional and responsible customer service team to deal with after-sales customer service issues, quickly solve all customer problems and improve customer satisfaction.

ROLE
7x24 Hours customer team(3-5 person),
provide round-the-clock(rotation) customer service answers and after-sales services. Generally, the workload on weekends is greatly reduced, and the working place is not limited.

Mainly to handle guest mail, or call the customer, guide customers to install products and answer customer questions, return replacement, refund issues.

Summarize the main complaints of the guests, make suggestions, and assist other departments to optimize the products.


REQUIREMENTS
2 years of Amazon customer service experience at least, good understand Amazon's rules.
Excellent command of spoken and written English is essential as you will be making a lot of calls.
Knowledge of smart products(IOT) and lighting products.(important)
Knowledge with various online platforms, especially for Amazon.
Ability to independently take tasks to ---------- n provide 7x24 hours customer service.


If you are the one we wanted,
Please mail us WITH YOUR SKEPE ID.