Customer Service and Shopify VA

WHAT WE LOOK FOR:1) You answer customer emails in a professional, friendly, efficient and positive ---------- live chat or calls.2) You have experience working with Zendesk / Freshdesk AND Shopify3) You have experience handling frustrated, impatient customers4) You have superb written English5) You know how to convert customer queries into customer purchases by building trust, providing great recommendations and asking strategic questions to understand buyer emotions/intentions6) You respond to customer emails within 24 hours.7) You will be exposed to Canva, Mailchimp, social media tasks.8) Accuracy in manual order fulfillment is extremely important.9) If you have graphic design experience using Photoshop, please state this!

WHAT WE PROVIDE:1) On time fortnightly payment2) Bonus paid based on company sales3) Bonus paid after you have worked with us for 1 year, 1.5 years, 2 years and so on4) We will leave 5 star reviews on your profile and list down your achievements for you to put on your resume5) Ongoing training

BEHAVIOURS YOU MUST HAVE 1) Positive, can-do attitude, no excuses 2) Ask if you have any questions beforehand and then follow instructions given 3) Hard working, organized, results and deadline driven 4) Attention to detail - you always double check your work (especially grammar and spelling) and instructions 5) Respond promptly when communicating 6) Passionate about delivering happiness to customers 7) Honest and reliable 8) Have fast speed and reliable internet 9) Open to feedback and hungry to improve to be an expert 10) You are working in a professional and excellent manner

OUR COMMUNICATION METHOD Google Drive - Google Sheet, Google Doc
Skype - Daily / weekly / monthly communication

HOW TO APPLY Please don't apply if you have ID score lower than 70. Please don't apply if you have less than a year of experience with customer service or Shopify.
PLEASE EMAIL: ---------- 1) Please attach your resume 2) Please include your hourly salary expectation 3) How would you respond to these common, challenging customer service questions via email? a) Where is my order? I ordered 2 weeks ago and it still isn't here!?! b) Can you please answer my question which I sent in a previous email faster? I am very disappointed!c) The customer is asking for a refund because she has not yet received the item. As per checking, she was clearly informed about the time of shipping and that the item was already in transit. She was also informed about our refund policy but still insisted to get one if not she will complain to all her friends on social media. What would you do?
We will contact you via email so do check your inbox :)
You have to sign a non-competing and non-disclosure agreement which states you must not save company information, sell them or publish them anywhere. Document will be provided for you to sign after your application is successful.