English-Speaking Customer Support

Our company is an e-commerce store operating in the health & beauty industry and selling to customers worldwide. We are looking for a talented customer support representative who will handle the customer service through emails and social media messages.

Our company operates out of Australia, but our team members all work remotely from different places in the world. We mostly communicate using Slack, Zoom Meetings and emails. It is important for us to keep a friendly working-environment where everyone feels valued and appreciated, so if you are a professional, independent and friendly person, we want to hear from you!

This would be an on-going project, starting at about 20 hours a week.
Job pay starting at $150 per month.

Paid training will be provided along with a list of answers to the most commonly asked questions and templates to edit and personalize on a case by case.

Your responsibilities:
Responding to all the emails and messages addressing customers issues,
Give customers the information they are looking for about our products,
Report to management what are the main customers’ requests (communicate directly with management and fill in reports),
Upsell products when possible.

Job requirements:
Excellent English skills, especially writing (key hiring factor),
Excellent written communication skills (key hiring factor),
Strong customer service experience (key hiring factor),
Experience with the health & beauty industry (a plus),
Experience with high-end or expensive products (a plus),
Ability to learn/adapt quickly,
Ability to solve issues and keep customers happy,
Willingness to go the extra mile to satisfy customers,
Ability to work on a schedule, be flexible and meet deadlines (key hiring factor),
Detail-oriented,
Team player.

If this sounds like you, please reply to this post with the subject line “English-speaking Customer Support - 2”

We will also ask you to add to your response the answers to the followings:
From a scale 1-10, how would you rate your English skills (10 being the highest and 1 the lowest)?
From a scale 1-10, how would you rate your communication skills (10 being the highest and 1 the lowest)?
From a scale 1-10, how flexible is your schedule (10 being the highest and 1 the lowest)?
How many hours can you work per day? And per week?

Don’t forget to attach your CV/resume. Application without it won’t be considered.

Good luck !

Skills required:

• English
- Speaking
- Writing

• Customer Service & Admin Support
- Customer Support
- Email Support
- Social Media Moderation