Customer Service Representative - Full Time / Office Based (Calamba, Laguna)

Company Description
Accom-Oz Contact Solutions is a progressive Australian Owned BPO company, part of a group providing employment within the Philippines since 2010, currently operating from premises within Barangay Punta, Calamba City, Laguna.

We Small & Medium Businesses throughout the world with a suite of Administrative & Phone/Chat/Email Answering Services to a variety of industries including Accomodation, Travel, Real Estate, Trade Services (Locksmith/Electrician/Plumbing), Event Management and E-Commerce.

We are currently beginning to further scale, and are expecting large growth in our business throughout the coming 2-3 years, as part of our key values and vision by thinking and doing differently, to provide more services to more businesses, so we can assist in helping their business to grow and thrive, but most of all to provide meaningful employment and career growth within the Philippines as well as being able to give back to the community, ensuring that we make a positive mark on the world around us!

Job Description
We are currently in seeking of a Full Time Customer Service Representative as part of our Shared Customer Service Team based in our Laguna Office, alongside a team of Office & Home Based staff.

The role includes working across multiple accounts semi-simultaneously dependent on roster pattern, conducting customer service/soft sales/administration work via Phone/Live Chat/Email in the below areas:

-Real Estate Property Management
-Service (Locksmiths/Electricians/Plumbers) Dispatch
-Accommodation Reservations
-Hotel Front Office
-Travel & Event Planning
-E-Commerce Store (Jewellery)
-Plus other areas


Must be willing to work shifting schedule, some weekend, night and graveyard work involved. Standard Shift for full time staff is between 8-9 hours.

Qualifications
Essential Requirements:
-Completed at least 2 years in College, Vocational Diploma, Bachelor’s/College degree holder
-Proficient & Fluent in using English language both in oral and written
-Can work under pressure with minimal supervision
-Willing to be trained and a multi tasker
-Must have experience with MS Office Suite, Live Chat, CRM, Help Desk and Call Center applications.
-Open for coaching and feedback
-Has at least 5 years working experience in BPO industry
-Self-motivated, determined, trust worthy and reliable.


Highly Regarded (Nice to have but not essential):
- Real Estate Property Management Experience (US or AU)
- Travel Agent or Hotel Experience
- Dispatcher Experience
- E-Commerce Operations

Once we receive your application, if you are successful to be shortlisted for interview, we will require you to undertake a 15 minute personality test.

Additional information
When you join Accom-Oz, you join a family of positive, caring, entrepreneurial minded people, who are working to assist their clients to grow and prosper, and make their mark on the world.

If this is something you would love to be a part of, we look forward to receiving your application.

Applications are accepted via: Upgrade to see actual info or Upgrade to see actual info