Week-end Customer Service Agent (start today)

We are a small team of 12 specialising in online graphic software.

We are currently recruiting TWO new customer service agents who can be attentive to customer needs to provide customer support part time on week-ends (friday, saturday and sunday) only. Great attention to details, resilience and strength of spirit is required. This is a very hard job. To apply write "purple cow" at the top of your application , send us your Skype handle and let us know why you would be a great fit. This is an urgent opening, you may start work this friday.

Hours and targets:
- friday, saturday and sunday only
- 12 hours per day (non negotiable, hours will be tracked and missed hours will lead to dismissal)
- choice of shift: 6AM to 6PM EST or 8AM to 8PM EST (non negotiable)
- using timedoctor for monitoring productivity
- mandatory target of 80 tickets per day and 4.1 average quality score (easily attainable)
- temporary basis: this is a 30 day contract
- TWO positions opened: share this job opening with a friend or with your partner if you wish to work together.

Requirements:
- excellent command of the english language, written and verbal
- experience in a customer service environment
- preferably additional experience in offering customer support on social media
- fast typing skills
- fast internet connection
- ability to take a daily video calls with the support manager
- ability to work on saturdays or sundays (can alternate)
- ability to maintain strict targets
- resilience and strength of spirit

Common tasks:
- customer access/registration/logins issues
- billing, refunds queries
- product how-to queries

You will be provided with extensive training (6 hours) over Zoom/Skype.