Looking for a GREAT Email, Live Chat & Facebook

We are looking for someone who is an expert in customer service. Your job will require you to respond to questions on Facebook Comments in regards to questions that customers have when purchasing from an e-commerce store.

You'll need strong knowledge in:
- Communication
- Shopify Platform
- Understanding POD (if you've ever worked with POD, you'll know what it is)
- Gorgias platforms knowledge
- Fluent in English
- Actually enjoy the Customer Service work and want to resolve people's questions/problems and not just want to get it over with or to just close the ticket for the sake of closing more tickets.

-- > In order to be considered for this position, please explain: How you would handle this ticket:

I’ve been trying to reach someone about my shipping ---------- s wrong and no one will respond!! Please send it to Jane Doe at XXXX Main Ave in Anytown, USA

What you know about this item is the following:

- she purchased from your store
- the item was shipped out already and is on its way to whatever address the customer provided originally, but has not yet been delivered

*** Currently looking for weekend (10 am to 6pm, NY USA time) as well as 6pm to 2 am NY, USA shift ***