Customer Support Position - Inbound Phone Calls & Email Support

Are you the Rockstar we’ve been looking for?

We’re looking for a high energy, self-motivated, highly proficient individual looking to fill the shoes of a customer support representative.

We strive to provide nothing but the best customer service experience. And in doing so need competent people willing to take on the toughest of challenges with a smile.

Here is what your work schedule will look like:
Saturday – Wednesday
- Meaning, you will work on, Saturday, Sunday, Monday, Tuesday, Wednesday. You will have Thursday and Friday’s off for rest days.
You will work from 12:00 AM to 9:00 AM PHT – Or, 12:00 PM to 9:00 PM EST.

Qualification’s Needed:
- Must have a ***EXCELLENT*** command on verbal and written English.
- Prior Phone, Email, and Live Chat support experience. You will be handling a large number of tickets and need to be well experienced with a large workload.
- Experience using Google Suite. E.g Google Docs and Google Spreadsheets.
- Must have a ***EXCELLENT*** command on verbal and written English.
- Stable Broadband Internet Connection.
- Ability to do multiple tasks simultaneously.
- A peaceful, clean and quiet working environment.
- Your own Laptop/Desktop w/ an external microphone.
- Must live in an area that IS NOT prone to blackouts
- Willingness to learn and listen.
*If you have references from past employers it would be preferred but not required*

Whilst you can work from the comfort of your home. We would like to conduct a virtual interview, then a physical interview and would like to continually meet with you for the first few weeks to provide real time training. I would prefer candidates who live in Manila. However, if you aren’t in Manila this is fine. But would be ****HIGHLY**** preferred.

JOB DETAILS:
35,000 – 40,000 PHP per month – paid weekly.
13th-month bonus – PRORATED
US Federal Paid Holidays e.g Christmas, Thanksgiving
Sick/Vacation Time off
Bonuses
Are you interested and want to apply? Here is how!
- Record 2 voice clips:
- 1) Thank you for calling, my name is _____ and how may I assist you today?
- 2) Tell me your name, one of your hobbies and what stands out about this job post?
- Send an email to Zakkary at smart agents dot com and make the subject ‘I want to try the Customer Support Role’.
- Include the two voice clips, your resume and Skype ID.

Cut off date is November 23rd 2018. Please be patient after applying, even if you are not considered for the position you will still be contacted.