Virtual Assistant Author/Curator

Job Purpose
To develop and maintain recognitions in the Virtual Assistant (VA), ensuring they are up-to-date and accurate.

Responsibilities
Effective operational client relationship management
Work closely with key Client contacts and Stellar’s operations team to ensure a strong and cohesive relationship between all ---------- erpret client business requirements and communicate to key operational roles within Stellar.
Manage the VA as per the signed agreement with the client.

Assemble Information
Confirm and authenticate recognitions with Subject Matter Experts.
Get feedback from the VA users.
Update recognitions when required.

Create and Maintain documentation
Create and maintain questions and answers.
Create and maintain DTrees.
Create and maintain a navigation structure.
Code NLP to ensure there is no clashes.
Own and maintain the VA ---------- e reporting to ensure the correct answers are given to all relevant questions.
Conduct content reviews to ensure all content conforms to the style guide.
Confirm client approval as required.

Evaluate Documentation
Run Safety Net Analysis, False Positive Analysis and In Conversation Survey Analysis as per the schedule.
Conduct editor reviews in conjunction with Manager.
Liaise with clients to ensure recognitions are added as necessary

Experience & Knowledge
Experience in an on-line authoring role.
Experience in reporting and analysis.
Digital content creation and maintenance.
Previous knowledge or experience in the client’s sector. (desirable)
Experience using a Knowledge Management System. (desirable

• Dress Code: Business Casual (M-TH), Casual (Friday)
• Working Hours: Day Shift (M-F)