Are you amazing with people? We are hiring a customer support specialist as part of our growing team.

We have several brands of products that are mostly sold on the Amazon marketplace and also run some reviewer clubs giving discounts to customers in exchange for their feedback.

We’re looking for somebody who will be the voice of our business and will interact with our customers to make sure they are as happy as possible.

We aren’t looking for a general VA but somebody who can be a vital team member who will take ownership of all customer communications.

We’re just starting to grow out our team and this role will be one of the first we hire for. As the team grows we’ll have weekly video calls and will meet in person (somewhere in the Philippines) once per year.

We believe in working hard and playing hard so it’s important to have fun on the job. A sense of humor is important :)

RESPONSIBILITIES

- Responding to emails and Zendesk messages from existing customers and potential customers.
- Reaching out to customers who have issues and making them happy.
- Document and track customer queries so everything is responded to quickly and nothing is missed.
- Ensure there are no issues with our Amazon listings.
- Create, and keep updated, various systems and SOPs important to your role.
- Read customer reviews on other products and summarize the negatives and positives.
- Always be trying to improve the customer’s experience by providing suggestions and feedback to us about how we can be better as a company.
- Maintain your knowledge and expertise with the products that we sell.

REQUIREMENTS

- Fluent written English.
- Passionate about helping people.
- Highly optimistic.
- Excellent communication skills and a fun personality.
- Team player who can also work with minimal supervision.
- Patience when dealing with difficult customers.
- Full time availability. 8 hours per day. Monday - Friday. (Holidays for Easter, Christmas and New Year but not other Filipino holidays)
- Great internet connection and reliable power.
- Attention to detail. (On the fourth question on the application form please let me know your favourite book and why you like it).

BENEFITS

- Competitive compensation that is negotiable. Paid twice per month.
- Pay review every 6 months.
- You can work from anywhere that has a good internet connection.
- Opportunities to learn new skills and grow inside the company.
- After 1 month paid trial you’ll receive paid vacations and sick days.
- Working hours are flexible.
- Bonuses for good performance and for company success.
- 13th month bonus prorated on time employed.

APPLICATION PROCESS

1) Complete application form along with personal video.
2) Task assessment.
3) References check.
4) Video call interview with CEO.
5) One month paid trial period.

TO APPLY

If you’re interested in this role then please complete the application form here - ----------

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