Customer Service Representative/Virtual Assistant - Phone Handling (FT/PT)

Our company (Tow Choice) is looking for virtual assistants (part-time/full-time) to receive incoming calls from the US. We are a growing start-up company, looking for long term stable people. Please read the entire posting before submitting your application and ignoring the instructions.


General Summary:

• Provides customer service support to Tow Choice Company by obtaining, analyzing and verifying the accuracy of all information that is needed to cater the customers the service that they need in a timely manner.
• Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.
• Prepares customer service summary reports through the use of timesheet and call logs.
• Co-ordinates the handling of difficult and/or unusual situations with the HR Manager and/or HR Director.


Skills requirements:

English Fluency - must be a native speaker and/or little or no accent at all
Ability to talk and handle incoming phone calls
Ability to communicate
Ability to multitask


Hardware requirements:

PC or Laptop
Reliable wired internet connection for video conferencing
Minimum Internet Speed of 1.5 mbps
Skype Account
Good microphone
Quiet background - without pets (dogs, chickens, cats), traffic, or babies/children in the background


Candidates will be selected based on:

English fluency
Quiet background
Experience, skill level, and ability to learn.


Wage will be determined by experience and skill level.


Please fill out this form ---> https://docs.google.com/forms/d/1LUdX8A1tWytxzQ_0lxbKb9KUfAiLrTrJfRfprrHwv1c/viewform


Please do not send messages to this account on OnlineJobs.ph.


You may message me at HRTowChoice(at)gmail.com.
You can also send your resume, credentials and cover letter if you want to through the email specified.


What matters will be your ability to follow directions, regardless of skill.